The best social media management software: New rankings based on user reviews [Infographic]

HootSuite earns the highest customer satisfaction score & named a Leader on the Grid(SM) for Social Media Management

Feb 27, 2014, 08:03 ET from G2 Crowd

CHICAGO, Feb. 27, 2014 /PRNewswire/ -- Enterprise software user review site G2 Crowd today released rankings of 13 social media management products based on 350 user reviews. The GridSM, G2 Crowd's software recommendation engine, factors in customer satisfaction reported by users and vendor scale determined from social and public data to rank products.


HootSuite and TweetDeck earned Leader status based on the vendors' high scale scores and the high customer satisfaction ratings reported by users. High Performers – which also received high customer satisfaction scores but have lower scale scores – include Sprout Social, GroSocial, AgoraPulse, and Sendible.

Satisfaction rankings are generated from user reviews consisting of up to 44 questions, including ratings of features and functionality such as social campaigns, ads, and analytics. Scale is calculated from vendor size, market share, and social impact. Based on a combination of these scores, each product is named a Leader, High Performer, Contender, or Niche.

Download the full graphic here: and see the full GridSM for Social Media Management here:

About G2 Crowd
G2 Crowd is the trusted site for business software reviews and ratings. Enterprise technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Co-founded by the founder and former executives from SaaS leader BigMachines, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to