CHARLOTTE, N.C., Dec. 16, 2010 /PRNewswire/ -- The Daniel Group has been named one of the 50 fastest-growing privately held companies in the region by The Charlotte Business Journal. Of the 50 honorees, The Daniel Group ranked 17th fastest growing.
The Daniel Group helps business-to-business companies measure, manage and improve their customer experience. The company focuses on industrial B2B fields, including construction equipment, material handling, truck dealers, medical equipment manufacturers, and industrial service companies. Clients include Carolina Cat in Charlotte, North Carolina, Atlas Machine and Supply in Louisville, Kentucky, and Gregory Poole in Raleigh, North Carolina.
The Daniel Group received the recognition during the newspaper's annual Fast 50 award luncheon. Honorees were selected using a formula that reflects each company's dollar and percentage growth during a three-year period.
"Our growth during the recession has come because our process works," says The Daniel Group President Lynn Daniel. "Customer service is even more important during a recession, and we find that B2B clients are paying more attention to it. We've gotten tremendous word-of-mouth referrals."
Founded in 1989, The Daniel Group provides strategy, research and customer satisfaction services that help business-to-business companies measure, manage, and improve the service experience. Our transactional survey process is employed by more than 70% of the Caterpillar dealers in North America. For white papers and more information on customer retention strategies, see http://www.thedanielgroup.com.
SOURCE The Daniel Group