The Daniel Group Recognized as one of the Top Family-Friendly Companies in North Carolina by Carolina Parenting Inc.

Sep 13, 2010, 10:00 ET from The Daniel Group

CHARLOTTE, N.C., Sept. 13 /PRNewswire/ -- Carolina Parenting Inc., publisher of Charlotte Parent, Carolina Parent, and Piedmont Parent magazines, has named The Daniel Group as one of the 50 best companies to work for in North Carolina for its initiatives that aid employees in balancing work and family responsibilities.

The Daniel Group helps business-to-business companies measure, manage and improve their customer experience.  The company focuses on industrial B2B industries, including construction equipment, material handling, truck dealers, medical equipment manufacturers, and industrial service companies. The Daniel Group's business model was built on offering parents alternative schedules to balance their work and family responsibilities.

A full 96% of Daniel Group employees take advantage of flexible work arrangements. Ninety percent work reduced schedules with flexible hours, 5% work full-time flexible hours, and 80% work primarily out of a home office. These are all professional positions that require a college degree or equivalent experience.

"Our work/life flexibility model allows us to thrive, grow and be profitable in a professional field," says company founder and CEO Lynn Daniel. "We want to be an example for other small businesses so that they might achieve success with similar benefit offerings for working  parents. We feel the more work options available to parents, the more the children in our society benefit as a result."

The Daniel Group's core product is ServicePerformance® . It offers B2B companies a way to measure, manage and  improve their customer satisfaction. The Daniel Group's professional and highly trained interviewers collect customer feedback. The real-time survey results are delivered online to the client for immediate response, increasing sales, referral and retention rates. Our interview method is  tailored specifically for the B2B market, with a niche focus on B2B industrials such as heavy construction equipment dealers.

Founded in 1989, The Daniel Group provides strategy, research and customer satisfaction services to business-to-business companies. Our ServicePerformance® program is employed by more than 60% of the Caterpillar dealers in North America. For white papers and more information on customer retention strategies, see

To see the complete list of companies named to the Family-Friendly 50, visit

SOURCE The Daniel Group