The European Call Centre & Customer Service Awards 2014 - Winners Announced

Jun 13, 2014, 06:52 ET from UBM Live

LONDON, June 13, 2014 /PRNewswire/ --

The upper echelon of European customer service was determined at the European Call Centre & Customer Service Awards ceremony, held at the Old Billingsgate, London on Thursday 12 June, 2014. The European customer service industry turned out in force for this prestigious gathering with 900 attendees on the night from over 13 countries. The comedian and compere for the evening was the hilarious Kevin Bridges. Great Ormond Street Hospital was the chosen charity for the evening.

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The awards received over 500 entries from all across Europe, battling it out in the 23 categories. A panel of judges, which included Can Kekevi, Accenture and David Lomax, Jagex Games Studio, carefully critiqued the entries against strict criteria to choose the outstanding finalists. A new category of "Multi-channel Customer Service" received a big response, testimony to this shift in communications channels across the continent. The big industry talking point on the night was about who would win the Customer Service Centre Excellence Award, which went to Turkcell Global Bilgi.

Nick Davey, Programme Director: "What a night! This is a true celebration of great Customer Service. Thank you to everyone who supported us and many congratulations to every finalist and, of course, the winners tonight!"  

2014 Winners are:

Rising Star 
Patrick Jakubecz, Coventry Building Society

Best Banking & Financial Services      

Improvement Strategy of the Year
Yorkshire Water

Customer Service Professional of the Year
Jenny Campbell, Barclays

Customer Service Team of the Year

Complaints Management Team of the Year

Senior Manager of the Year
Danny Searson, Department of Work and Pensions

Best Application of Technology

Innovation in Customer Service
Haste Ltd

Best Social Media in Customer Service
Air France

Support team of the Year B2C
Postcode Anywhere

Support Team of the Year B2B
Lloyds Banking Group

Support Professional of the Year
Steve Siddle, British Gas

Team Leader of the Year
Claire McCulloch, Barclays

Multi-channel Customer Service 2014
AXA Insurance/SwiftCover

Large Contact Centre
Turkcell Global Bilgi

Medium Contact Centre

Small Contact Centre
Wakefield & District

Coventry Building Society

Outsourcing Partnership
Firstsource & Giffgaffa

Customer Service Centre Excellence Award
Turkcell Global Bilgi

Special Recognition Award
John Lewis Partnership

Lifetime Achievement Award
Karl Brough, Regional Director UK IN, Sitel

Jane Goodayle, Head of Marketing at Sabio, who are key partners of the Awards said:

"The objective of the awards is to highlight extraordinary efforts being made by certain organisations across Europe. These awards help customers differentiate in a busy market place and also motivate employees. At Sabio, customers and staff are central to everything we do. This makes us very proud partners of this event."

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