MOUNTAIN VIEW, Calif., June 13, 2016 /PRNewswire/ -- The workplace is changing, and so are the ways in which employees communicate and collaborate with their colleagues, partners, and customers. Frost & Sullivan research shows that more than half of all employees in the United States work remotely on a regular basis.
Frost & Sullivan's new white paper, The Evolution of Business Communications: Are You Ready to Drive Collaboration and Productivity?, discusses the ways in which the workplace is evolving, addresses the challenges these changes bring, highlight the benefits headsets offers to all knowledge workers, and presents recommendations for selecting the right devices for each user's needs.
One of the most significant trends in business today has to do with the workplace itself and the ways in which employees do their jobs on a daily basis. To work effectively with their colleagues, managers, partners, and customers, workers need access to advanced unified communications and collaboration (UCC) tools such as Voice over IP, soft phones, mobile phones, web, video, and audio conferencing.
Conferencing, in particular, is an increasingly important tool in business collaboration. Relying on a traditional handset or speaker phone for hours on end, on a daily basis, not only depletes personal productivity, but can create an unprofessional image and lead to ergonomic problems. This poses a challenge for IT, line-of-business managers, and ultimately, end users.
"Employees are spending much more of their days on conference calls, all of which require high-quality audio to be effective. This is where headsets can make a dramatic difference," said Frost & Sullivan Unified Communications & Collaboration Research VP Melanie Turek. "Headsets can dramatically improve call performance and employee productivity by eliminating background noise for both the listener and speaker, all the while, allowing the user's hands to freely navigate PC-based collaboration capabilities."
In this analysis, Frost & Sullivan recommends that company IT and line-of-business managers purchase and deploy professional-grade headsets for all knowledge workers and stresses the importance of differentiating and selecting the right headsets that meet their needs.
"Frost & Sullivan's research corroborates much of what VXi has been saying for years," said Mike Ferguson, President and CEO of VXi. "The better headsets are at noise canceling, the bigger the productivity boost! For remote workers and mobile professionals, a single headset that works in multiple environments is the ultimate productivity tool."
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SOURCE Frost & Sullivan