BOSTON, June 30, 2016 /PRNewswire/ -- The Service Council™, the information and community platform to the Services, Customer Support & Customer Experience community, today announced the keynote speaker for its annual Smarter Services™ Executive Symposium set to take place September 12-14, 2016 at the Swissôtel in Chicago, Illinois. (event registration).
Keynoting this year's conference is Doug Lipp, Best-Selling Author & Former Head of Training for The Walt Disney Company. Doug will discuss "IT'S A SMALL, SMALL WORLD: The Globe is Shrinking. Is Your Business Expanding?". Doug is well-known for his previous role as Head of Training for The Walt Disney Company, as well as, for his best-selling book, "Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees."
"The idea of the 'Service Success Tomorrow' theme opens up tremendous opportunities for attendees to ponder new ideas to bring back to their organization," said Doug Lipp. "I'm going to challenge the audience on how they can take their teams and service levels even higher but in the meantime challenge how creative they are in this journey."
The 2016 event theme, "Service Success Tomorrow," will emphasize helping organizations in establishing and defining their path to Customer Success, taking into consideration the maturity, readiness and capabilities of their organization. Each of the three days of the event will be oriented around the following sub-themes:
- Day 1: "Service Workers of Tomorrow"
- Day 2: "Customers of Tomorrow"
- Day 3: "Technologies/Tools of Tomorrow"
Joining Doug on the speaker agenda at the 2016 event are executives from recognized customer-centric brands such as Virgin America, Farmers Insurance, Xerox Corporation, Becton Dickinson, Trane, an Ingersoll Rand Company and many more including representatives from The Service Council™ Advisory Board.
The 2016 Smarter Services™ Executive Symposium is made possible with the support of its growing Solution Partner community. Among them are Sponsor+ partners Astea, Dispatch, ServicePower, Syncron and Sponsor partners ClickSoftware, IFS, Rescue Lens by LogMeIn, Verisae, Zinc.
- What? 2016 Smarter Services™ Executive Symposium
- When? September 12-14, 2016
- Where? Swissôtel: 323 E Upper Wacker Drive, Chicago, IL 60601
- Registration: http://bit.ly/29cZjBO
- Symposium Preview Webcast: Service Success Tomorrow, featuring Advisory Board Members Hewlett-Packard Enterprises & Philips
- Follow us on Twitter, #TSvC16
About The Service Council
The Service Council™ is a leading research and advisory firm whose mission is to build and support a platform for the community of service and customer management executives. This platform enables these business executives to benchmark their organization against service leaders, validate their service and support strategy through experiential learning, and seek guidance on the latest trends impacting service and customer support strategies.
The Service Council™
T: (617) 717-8300
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SOURCE The Service Council