SECAUCUS, N.J., May 17, 2016 /PRNewswire/ -- The Vitamin Shoppe®, a multi-channel specialty retailer and manufacturer of nutritional products, today announced that StellaService, an independent company that measures the customer service performance of online businesses, recently recognized the Vitamin Shoppe with a 2016 StellaService Elite Award.
The Vitamin Shoppe was one of the top five overall performers within the StellaService Ecommerce Index in 2015, ranking 4th, and helping to set the standard for best-in-class customer service. StellaService recognized the Vitamin Shoppe for excelling in phone quality and answering 80% of chats in less than 20 seconds. The Vitamin Shoppe's customers rely on the company's knowledgeable and highly-trained Health Enthusiasts to help them on every step of their health and wellness journeys.
StellaService's Elite Awards annually recognize retailers for best-in-class customer service across phone, email, chat, shipping and returns. The 2016 Awards were granted following analysis of thousands of customer service data points collected by StellaService shopping analysts throughout the course of 2015. To qualify for an Elite Award, retailers' annual service performance must meet or exceed the performance of the top five retailers in the StellaService Ecommerce Index, which includes 30 companies recognized as service leaders.
"Our customers' relationships with our Health Enthusiasts are at the core of our business," said Colin Watts, Chief Executive Officer, the Vitamin Shoppe. "We serve our customers as a trusted partner and reliable resource for their health and wellness needs, and it's essential to provide that level of service across all touchpoints."
"Based on the continuous analysis by StellaService, the Vitamin Shoppe delivered a consistently outstanding service experience throughout 2015, and we're excited to announce them as one of the 2016 Elite Award recipients," said Jordy Leiser, Co-Founder and CEO, StellaService. "We are honored that we can help shine a spotlight on companies like the Vitamin Shoppe that continue to raise the bar for customer service excellence."
About the Vitamin Shoppe, Inc. (NYSE: VSI)
The Vitamin Shoppe is a multi-channel specialty retailer and contract manufacturer of nutritional products based in Secaucus, New Jersey. In its stores and on its website, the Company carries a comprehensive retail assortment including, vitamins, minerals, specialty supplements, herbs, sports nutrition, homeopathic remedies, green living products, and beauty aids. In addition to offering products from approximately 850 national brands, the Vitamin Shoppe also carries products under the Vitamin Shoppe®, BodyTech®, True Athlete®, MyTrition®, plnt®, ProBioCare™, Next Step®, and BetancourtNutrition™, brands. The Vitamin Shoppe conducts business through more than 750 company-operated retail stores under the Vitamin Shoppe and Super Supplements retail banners, and primarily through its website; www.vitaminshoppe.com. Follow the Vitamin Shoppe on Facebook at http://www.facebook.com/THEVITAMINSHOPPE and on Twitter at http://twitter.com/VitaminShoppe.
At StellaService, our mission is to help companies create value from every service interaction. We provide solutions that transform the way companies measure, optimize and monetize the service performance of front-line staffers. Founded in 2010, StellaService is headquartered in New York City and has raised over $35 million in funding. For more information visit www.stellaservice.com or follow StellaService on Twitter @StellaService
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SOURCE The Vitamin Shoppe