SAN FRANCISCO, April 3, 2017 /PRNewswire/ -- Theradome® is recognized as the leader in offering clinical-strength technology solutions to the consumer market, helping those who suffer from hair loss to experience less shedding, more hair growth, and greater hair thickness. The effectiveness and ease of its home use technologies have proven popular in the United States and markets overseas.
During 2016 the company continued its commitment to customer satisfaction, highlighted by a whopping 31% increase in its Net Promoter Score (NPS) during the calendar year, according to xAmplifier.
"We are proud of our technology solutions," explained Tamim Hamid, founder and CEO of Theradome, "and we are also proud of our team's focus on our customers. Last year's results were a great indicator of the power of combining excellence in both technology and customer experience."
Behind the Numbers
Hamid continued, "Early on we partnered with xAmplifier to assure that we continue to hear what our customers are saying, and to understand how our products fill their needs." Theradome tracks customer experience throughout the purchase, fulfillment, and continuing patient life cycle.
Theradome's customer experience scores have climbed consistently by quarter since implementing its focused program in 2014, according to xAmplifier, with last year's impressive gain resulting from several internal initiatives.
Among the key efforts identified by Hamid's team for focus last year were improved response times for customer inquiries, even more efficient troubleshooting through the customer service team, a more streamlined process for repairs, and next level training to support Theradome's customer care team.
Most importantly, according to Hamid, "We listened to our customers, and we made improvements to our product."
The results were reflected in the large increase in NPS during 2016. Customer satisfaction is crucial for marketers and consumers alike, and positive net promoter scores signal real commitment to customer satisfaction.
According to Jim Kropp, xAmplifier's CEO, "Measuring NPS is only one of the ways that we look at customer experience, but it is a valuable metric. For a company like Theradome, it's a measure of how their products meet or surpass their customers' expectations. Seeing a 31% increase over that time period is pretty phenomenal. It represents a real commitment to building excellent customer experience."
Theradome is a medical therapy company based in Silicon Valley and focused on developing technologically advanced laser phototherapy devices and complementary scalp products. The hair rejuvenation company is dedicated to restoring health and confidence in people across the globe by bringing affordable clinical strength hair loss treatments to the home. Theradome products can minimize shedding, thicken existing hair and promote new hair growth for a fraction of the cost of hair restoration clinic visits.
Its laser helmet is one of the safest and most effective hair loss treatments available. It uses world-class advanced state-of-the-art technology and is recommended by four out of five hair loss experts like Bosley, Hair Club, and medical clinics and salons across the globe.
xAmplifier is a customer experience and reputation consulting / technology company based outside of Chicago. Its xAmplifier platform is focused on optimizing customer experience, maximizing sales conversions and retention rates, and helping clients build strong online reputations based on genuine excellent customer experience. The company is committed to unleashing the social media power of their clients' brand advocates and its software helps to dynamically engage businesses' most loyal and satisfied customers. xAmplifier's biggest goal is to help clients attain sustainable success and outperform their competitors.
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