SAO PAULO, Sept. 13, 2011 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that TIM Brasil, the second largest mobile service provider in Brazil, has gone into live production with the first phase of its "B/OSS" transformation project. The announcement was made at Futurecom, taking place today in Sao Paulo, Brazil.
Last February Amdocs announced its selection as the primary provider of a solution bridging business support systems (BSS) and operational support systems (OSS) to unify customer ordering, provisioning processes and activation across multiple channels and lines of business.
This deployment marks the first step in TIM's consolidation of two separate networks following its acquisition of Intelig in 2009. Phase one of this OSS transformation uses Amdocs Resource Manager and Amdocs Resource Planner to establish a single inventory and planning system for TIM's wireless backhaul network, providing an end-to-end view of all network resources (physical, logical and services) and their real-time utilization levels. Having this highly accurate view of all network resources will reduce TIM's costs for interconnections and leased lines, as well as optimize its network investment by ensuring it adds new resources only as required.
Additional products from Amdocs' Customer Experience Systems (CES) 8 suite will be deployed at TIM including Amdocs Ordering and Amdocs Enterprise Product Catalog. This will provide a centralized product information repository across TIM Brasil's nationwide network.
"We're very pleased with the results of this first phase of our OSS transformation and the smoothness of its implementation," said Marco DiCostanzo, Network Director for TIM Brasil. "We're already realizing greater efficiencies by having an accurate, real-time picture of our network – and we're still in the project's early stages."
"TIM Brasil is a perfect example of a forward-thinking service provider that is not only consolidating its separate networks, but transforming its business by simultaneously delivering exciting new services more quickly, delighting their customers, and improving operating cost efficiencies," said Patrick McGrory, divisional president for CALA at Amdocs. "We are proud TIM Brasil selected Amdocs to be their trusted partner for this important project."
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Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs' offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of approximately $3.0 billion in fiscal 2010, Amdocs has over 19,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com.
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2010, filed on December 7, 2010 and our quarterly 6-K filed forms furnished on February 8, May 11 and August 8, 2011.