PARAMUS, New Jersey, April 25, 2016 /PRNewswire/ --
Qognify, formerly NICE Security, today announced that TIM Brasil, one of the largest Brazilian mobile phone operators, has implemented a new security and operations solution in its physical stores throughout Brazil. In order to care and provide better security for its customers and staff, the operator will be the first in Brazil to use the Qognify solution to analyze and manage data, in order to anticipate and mitigate risks.
The aim of the pioneering partnership is to use information obtained from Qognify's Situator, video management solution and analysis tools to adjust processes and take effective action at certain customer service steps. This will create an even better and higher quality experience during customer visits to the operator's stores. Based on data collected by the solution, it is possible, among other things, to reduce customer waiting times and map out the busiest periods in stores; this information is leveraged for staff planning and to decide on the most appropriate action at any particular moment.
Says Suzana Strauch, Planning and Business Continuity Manager at TIM Brasil: "This partnership, unprecedented in the industry, is helping us to obtain a wider view of improvements to our contact with consumers. It allows us to take advantage of investments in security to gain unique information from our business operations. Another benefit is increased confidence in managing the unexpected and allowing us to significantly reduce our response times."
Monitoring can also be used for identifying needs and trends, which can form a basis for constructing new business strategies, such as in a marketing campaign. "We see an increasing interconnection between security technologies and other business areas," explains Moti Shabtai, president of Qognify. "Our partnership with TIM Brasil is a perfect example of how Qognify's solutions can provide an excellent, feasible return on investment in diverse business spheres."
About TIM Brasil
TIM is the second largest operator in Brazil and the market leader in the pre-paid segment. It currently has more than 72 million customers and a market share of 26.3%. The company's mission is to connect society and care for each customer so that everybody can do more, empowering users' lives throughout its communication services. Therefore, in addition to focusing on innovation and accessibility, TIM prioritizes network and service quality. Proof of this commitment can be found in the R$14 billion investment in Brazilian operations during the three years up to 2017. Transparency is also a cornerstone of the operator. TIM is the only telecommunications company in the BM&F Bovespa's New Market recognized as having the maximum level of corporate governance, and is also part of the Corporate Sustainability Index (ISE) and the Carbon Efficiency Index (ICO2). It is also worth mentioning the TIM Institute's (http://www.institutotim.org.br) initiatives that aim to create and strengthen resources for the democratization of science and innovation in Brazil.
Qognify helps organizations mitigate risk, maintain business continuity, and optimize operations. The Qognify portfolio includes video management, video and data analytics, and PSIM/ Situation Management solutions that are deployed in financial institutions, transportation agencies, airports, seaports, utility companies, city centers, and to secure many of the world's highest-profile public events. http://www.Qognify.com.