CLEVELAND, May 17, 2012 /PRNewswire/ -- The leader in mobile workforce management technology for the global communications industry, TOA Technologies, will be sharing its innovative approach to improving customer service and operational efficiencies at TM Forum Management World 2012. A finalist for a prestigious TM Forum Excellence Award in the "Business Innovation" category, TOA will also exhibit and present as an expert about security and data portability.
"For TOA Technologies, innovation in mobile workforce management is about offering the smartest and most future-ready technology solutions to our customers worldwide and empowering them to push the envelope of innovation inside their organizations. TM Forum enables us to do this more successfully," said Yuval Brisker, co-founder and CEO of TOA Technologies. "Leveraging TM Forum, we have created dynamic, mutually beneficial partnerships with customers, both current and future, in the broad telecommunications industry. We are honored to have been chosen among the finalists for this year's 'Business Innovation' award."
In addition to participating in the award ceremony, TOA Technologies will be exhibiting in booth 12. TOA cloud security expert Mike Carpenter, a TM Forum committee member, will present on the panel "Resolving the trust vs. uptake paradox: Understanding and addressing customers' security and data portability concerns to drive uptake." The panel will take place on May 24 from 9:00 to 10:30 a.m. in room Cloud 6.
In a broader context, TOA Technologies' commitment to the TM Forum member community includes:
Participating in both the SLA and Security committees
Leading the "Cloud SLA Application Note," delivered on February 29, 2012
Contributing to the CyberOps Metrics project, which will add security metrics for SLAs to the body of material expected for enterprise-grade services by TM Forum members
Using the TM Forum standard practices in its own back office operations
"From leading committees to using the Frameworx in our own operations, TOA's relationship with TM Forum has allowed us to speak the same language as our telecommunications customers," said Brisker. "With this common platform, we can deliver the best possible solution for ETAdirect customers, and apply tried, true and standard business processes to our delivery and fulfillment methodology."
About TOA Technologies TOA Technologies is the leading provider of cloud-based mobile workforce management applications for large and medium-sized enterprises. ETAdirect, TOA's patented platform, improves customer service while dramatically reducing operational costs and delivering immediate return on investment. As the industry's only complete on-demand solution using predictive, time-based analytics, ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions.
ETAdirect manages the mobile workforces of global brands in the satellite/cable/broadband, telecom, insurance, home services and retail industries. Named Best of Breed and Visionary solution in Gartner's 2011 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices in Europe and Latin America.
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