CLEVELAND, April 24, 2013 /PRNewswire/ -- Telecommunications and cable operators worldwide are facing expanding market pressures and customer demands, making customer relationship management (CRM), field service and billing solutions more important than ever. TOA Technologies, the leader in field service management software and Amdocs, the leading provider of customer experience systems and services, have renewed their global partnership agreement with the goal of offering the most complete, integrated and proven solutions available.
"We're proud to partner with global technology leader Amdocs, not only for its proven industry expertise, but also because of our shared focus on providing advanced solutions to the worldwide telecoms and cable industries as they evolve to focus on enhancing the customer experience," said Yuval Brisker, co-founder and CEO of TOA Technologies.
"For the companies that we both serve, our combined and integrated solutions translate to a unique competitive offering which provides customers with a distinct advantage in this increasingly commoditized market," said Brisker. "TOA Technologies built its software platform to provide the most advanced suite of applications for creating a superior experience for the customer while optimizing field resources and providing significant value for the business. Combine TOA's ETAdirect with Amdocs' billing and CRM suite, and companies get the most complete, most advanced and most proven customer experience management solution - from order to activation - available anywhere."
TOA Technologies is recognized by Gartner as a Leader in the Magic Quadrant for Field Service Management. Its mobile workforce management software suite, ETAdirect, is used by more than half of the leading cable and telecommunications providers in the United States, as well as leading providers in Europe, Latin America and Australia. Amdocs is recognized by Gartner as a Leader in the Gartner Magic Quadrant for both Integrated Revenue and Customer Management (IRCM) and OSS. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with professional services and managed services operations.
About TOA Technologies TOA Technologies is the leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA's patented platform, uses patented time-based pattern recognition and predictive analytics to provide the most accurate field service optimization application on the market. This unique approach to field service management delivers immediate and lasting return on investment in improved customer service and reduced operational costs. The only complete cloud application suite on the market, TOA's solutions are quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
Across four continents, ETAdirect manages mobile workforces for some of the world's most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australia/New Zealand.