LONDON and CLEVELAND, May 22, 2014 /PRNewswire/ -- Telefonica is accelerating its transformation as a digital telco. In planning for this evolution, the global telecom launched an initiative to restructure its global operating support systems (OSS) – and chose to start by unifying its entire field operations, using TOA Technologies' SaaS solution for field service management. Recognizing its success in this initiative, Telefonica was honored with TOA in the 2014 Global Telecoms Business Innovation Awards in the category of Business Service Innovation.
The annual awards program, driven by Global Telecoms Business magazine, recognizes organizations leading the most innovative projects in the global telecommunications industry. At the awards dinner, held May 14, 2014, in London, Telefonica received the award for Business Service Innovation for its use of TOA Technologies' SaaS field service management solution to:
- Provide a consistent experience for its customer base worldwide through better communication and personalized service
- Achieve complete visibility into its global field operations to track performance – from the moment an appointment is requested through the post-appointment customer feedback process
- Improve operational efficiencies through increased workforce productivity and optimized routing and scheduling of field resources
TOA Technologies is the world's leading provider of field service management solutions for the global telecommunications industry. The company's telecommunications community includes customers ranging from Telefonica operating in 24 countries in Latin America and Europe, to Cincinnati Bell in the U.S., to Service Stream in Australia, which provides contracted field technicians to support fixed and mobile communications.
For more information about TOA Technologies, visit http://www.toatech.com.
About TOA Technologies
TOA Technologies is the leading provider of field service and mobile workforce management applications. TOA's patented platform for field service management improves customer service while dramatically reducing operational costs and delivering immediate and lasting return on investment. As the industry's only complete on-demand solution, TOA's solution uses time-based pattern recognition and predictive analytics to provide the most advanced and accurate field service management application on the market, providing results to reduce customer wait times while increasing field workforce efficiency. TOA's solutions are cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions.
Across six continents, TOA Technologies' platform manages the mobile workforces of some of the world's most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management, 2013, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australia/New Zealand.
SOURCE TOA Technologies