Tonkean announces new AI-enhanced intake forms for legal teams

The next-generation intake forms also feature real-time data enrichment, adaptive user guidance, and a drag-and-drop interface for building and modifying experiences

PALO ALTO, Calif., Aug. 23, 2023 /PRNewswire/ -- Tonkean, the first-of-its-kind process experience platform, today announced the launch of a new AI-enhanced intake experience for legal teams. Tonkean's updated forms—which are part of Tonkean's LegalWorks solution—make the experience of initiating and following legal processes more efficient and enjoyable for requesters, thanks to real-time data enrichment from a wide range of plug-and-play integrations and adaptive user-guidance. (Tonkean forms intelligently auto-fill using plain text submitted through the Tonkean AI Front Door.) Tonkean forms also come equipped with a no-code WYSIWYG interface, putting the ability to customize and iterate upon intake experiences directly into the hands of legal operations professionals.

Forms are a crucial component of legal intake; they're instrumental for matter creation, document generation, contract reviews, and other legal processes. But going back to when employees filled out forms with pen and paper, they haven't changed much. Employees fill out clunky, static fields. They manually find and input endless amounts of data. They spend hours, in some cases, retrieving information that is often immaterial to their request. They submit, and they wait, with zero visibility into the status of their request.

Such traditional form experiences—which still dominate most legacy legal technology offerings—don't only slow intake down. They damage the experience of interacting with legal processes. This dissuades employees from engaging with legal processes at all—which has massive downstream effects on operational efficiency, and greatly hinders compliance.

"We've understood that forms have been in need of innovation for a long time. In fact, next-gen forms have been our most commonly requested feature," says Sagi Eliyahu, Tonkean's co-founder and CEO. "Forms are the most common way of collecting information. Their quality can have a huge influence on process adoption. Compliance, efficiency, cost saving and creating business value all depend on high process adoption. But high process adoption hinges on great experience. Traditional forms pay no mind to the needs or context of the stakeholders requesting help. Tonkean forms change that, and represent a big leap for how departments work with each other."

Tonkean's AI-enhanced forms enable legal teams in a variety of impactful ways.

• Intelligent, adaptive form experiences. In stark contrast with traditional workflow automation tools—which provide only rigid workflows that intimidate and perplex requesters—Tonkean forms leverage Tonkean's AI-powered process automation technology to provide employees with personalized form experiences that adapt to their needs and context in real time.
• Faster time-to-resolution. Tonkean forms are context-aware, taking cues from connected data sources to reduce the number of fields and steps employees are asked to fill out and to resolve requests proactively.
• End-to-end visibility. Once employees complete forms inside Tonkean, they can track the status of their request using a real-time tracker that provides end-to-end visibility and complete transparency.
• Increased process adoption. Ultimately, Tonkean forms serve to streamline intake, better ensure all information needed to resolve or triage the matter is captured, and increase adoption of legal processes.
• Cross-team collaboration. With Tonkean's forms, legal teams can design and deploy forms that facilitate smoother handoffs between legal and other departments, all while ensuring data consistency.
• Easy, no-code customization. Unlike traditional intake platforms that require technical expertise to customize and manage, Tonkean's form Builder offers a WYSIWYG interface that anyone can use, and plug-and-play integrations with all the most relevant applications. Now, legal teams can easily adapt their intake processes swiftly, without the typical hassle or delays.

Enterprise legal teams are already using Tonkean forms to replace outdated and overly restrictive legacy form experiences.

"We've been in the legal space for a long time," says Eliyahu. "We've seen our enterprise customers struggle with traditional forms. They lack context, they're isolated and generic. They're optimized for data schemes and not for the people who are supposed to use them. That's exactly where Tonkean excels."

Earlier this year, Tonkean launched LegalWorks, a matter lifecycle management solution that enables legal teams to harness the potential of AI-powered process automation technology safely. Tonkean forms fit seamlessly into that ecosystem, and can be incorporated into any organization's intake processes right away, potentially to much benefit. Efforts to lower risk, better ensure compliance, and improve legal performance all stem necessarily from efforts to increase process adoption. That begins with improving process experience—which, in many cases, starts with forms.

Click here to learn more about how you can leverage Tonkean forms inside your organization. And to stay up to date on what Tonkean puts out next, follow Tonkean on LinkedIn and Twitter.

About Tonkean

Tonkean's Process Experience Platform seamlessly wraps around existing policies and systems, allowing internal service teams to do more with what they already have. Build process experiences that are personalized for each requester, and use AI to automate the intake, triage, and resolution of every request. Maximize adoption, compliance, and efficiency with no change management and no code. Founded in 2015, Tonkean is headquartered in Palo Alto with R&D in Tel Aviv.

SOURCE Tonkean