PHOENIX, March 16, 2012 /PRNewswire/ -- TriWest Healthcare Alliance today learned it was not awarded the contract to continue to manage the 21-state TRICARE West Region for the Department of Defense (DoD). This announcement comes after TriWest secured the contract in July 2009.
"We are extremely disappointed that the Department of Defense chose to reverse their decision. For the past 16 years, we have worked tirelessly and with the highest levels of respect to meet the healthcare needs of West Region military families who have very much become our family," said David J. McIntyre, Jr., TriWest's President and CEO.
Consistent with federal regulations, TriWest expects to learn more about the government's decision in an upcoming debriefing. At this time, we will seek to ascertain whether it was appropriate and fair, and to determine our future course of action.
"While we wait to learn about the basis for the Government's decision, it is important to all of us at TriWest that military families in the West Region continue to receive the exemplary customer service they have become accustomed to over the last several years," said McIntyre. "TriWest will continue to deliver on the promise of TRICARE throughout this challenging transition period."
The TRICARE West Region includes Alaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, western Texas, Washington and Wyoming.
TriWest Healthcare Alliance partners with the Department of Defense to do "Whatever It Takes" to support the healthcare needs of 2.9 million members of America's military family. A Phoenix-based corporation, TriWest provides access to cost-effective, high-quality health care in the 21-state TRICARE West Region. Follow us on Twitter and Facebook or visit www.triwest.com for more information.
SOURCE TriWest Healthcare Alliance