Troubadour Deploys Nimsoft Monitoring Solution Across Virtual Data Center

End-to-end monitoring solution enables highly available cloud services for hundreds of customers

Jun 07, 2010, 09:00 ET from CA Technologies

CAMPBELL, Calif., June 7 /PRNewswire-FirstCall/ -- Nimsoft, a business unit of CA Technologies (Nasdaq: CA), today announced that Troubadour is using the Nimsoft Monitoring Solution (NMS) to create an advanced service offering called ClientView, as part of its new virtual data center (VDC). ClientView will provide highly scalable monitoring and alerting for customers, helping Troubadour further differentiate its extensive service offering in the marketplace. It will also provide customers with the tools they need for improving the performance and security of their critical business applications.

Troubadour provides innovative solutions for security, high availability and IP telephony to customers in the Southwestern US.  The company also helps monitor and manage mission-critical IT infrastructures.

NMS enables Troubadour to deliver a Unified Monitoring™ solution with a flexible pricing model that is ideal for managed service delivery. Additionally, by adding monitoring as a managed service to its list of offerings, Troubadour provides additional value that helps close new deals and retain existing business.

"We wanted a highly-scalable solution that made our clients feel like they were getting the best deal on the market," said Jay Kirby, Troubadour co-founder and executive vice president of sales and marketing. "With Nimsoft, we can monitor on-site devices as well as devices and applications hosted in our cloud environment. NMS allows us to provide this collaborative model with a high degree of built-in flexibility and customization, while helping us deliver the high availability of systems and applications our customers expect."

Prior to deploying NMS, the IT team at Troubadour used a variety of low-end monitoring systems to meet customers' individual requests.  The team decided to take a more holistic approach in monitoring services delivered through the VDC, and evaluated a variety of solutions before selecting Nimsoft.

NMS in the VDC enables reliable services in the cloud

Constructed to initially support up to 5,000 virtual hosts, Troubadour's VDC provides a hosted cloud environment for customers' mission-critical systems and applications. With Nimsoft, the VDC can provide 24/7 monitoring and alerting plus dashboard-level views of customers' individual environments. Customers can access the same dashboards over the Web any time, from any browser. They can also customize the dashboards to meet their specific business needs. Using the flexible customization features of NMS, Troubadour can even create dashboards with customer logos and branding.

"In the highly competitive cloud infrastructure space where Troubadour operates, differentiated value is absolutely essential to growth and profitability," said Gary Read, senior vice president and general manager of the Nimsoft business unit at CA Technologies. "With Nimsoft, Troubadour can achieve this differentiation with advanced monitoring services that can be adaptively priced to meet the needs of customers who only want to pay for what they need, when they need it."

About Troubadour

Troubadour is an advanced technology firm specializing in Unified Communications, Security, Data Center and Wireless solutions. For over a decade, Troubadour has become renowned for helping hundreds of government and enterprise organizations throughout the southwest and their locations around the globe solve their toughest business technology objectives.  Troubadour employs senior engineers, project managers and consultants with advanced certifications in each of their practice lines. Troubadour's influence and industry recognition extends from the field troops to the executive offices of the international theatre, and includes Partner and Product Advisory Boards for Cisco, Compellent, Ingram, Channel Insider and others; Cisco Systems Inc. Global Security Partner of the Year; and, Ziff Davis Bulls Eye Awards for Innovator and Deployment of the Year, 2009.  For more information visit

About Nimsoft

Nimsoft provides Unified Monitoring™ solutions for virtualized data centers, hosted and managed services, cloud platforms, and SaaS resources. The Nimsoft Unified Monitoring architecture eliminates the need to deploy a new monitoring solution for outsourced services, public or private clouds, or SaaS implementations. About 800 customers use Nimsoft Unified Monitoring solutions, including hundreds of leading hosting, cloud and managed service providers such as 1&1, BlueLock, CDW, Hitachi, Rackspace and SoftLayer.  For more information, visit  or to see Nimsoft Unified Monitoring in action, visit the Nimsoft public portal at Nimsoft is a business unit within the CA Technologies Cloud Products & Solutions Business Line.


About CA Technologies

CA Technologies (Nasdaq: CA) is an IT management software and solutions company with expertise across all IT environments – from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies' innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems. For additional information, visit CA Technologies at Follow CA Technologies on Twitter at

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