NEWCASTLE, United Kingdom, July 22, 2016 /PRNewswire/ -- Technology Services Group (TSG) is pleased to announce it has been named the EMEA winner in the 5th Annual Nintex Partner Awards within the Solution Innovation category. TSG was recognized for promoting the value of Nintex's Workflow platform and driving customer success across the Nintex product line.
"TSG is a well-deserving winner in the 2016 Nintex Partner Awards," said Nintex's VP of Channels & Product Marketing Josh Waldo. "Nintex's success is based on the success of our global partner network and our 6,000-plus customers. From automating workflows and the generation of documents to close sales deals faster, to securing approvals to bring new products to market, to streamlining the employee onboarding process – everyone who is part of the Nintex community is positively improving the way in which we work."
TSG has been a partner with Nintex since 2011. Through its partnership, the company has implemented many fantastic customer success stories. For TSG the winning solution was already a much lauded customer service success story for United Kingdom national housing association Home Group.
Tony Hughes, SharePoint Specialist at TSG, said "SharePoint and Nintex's technology form the basis of a number of customer success stories we are currently deploying to create better business processes and efficiencies for our customers."
"The Home Group solution uses workflow and forms to guide customer service representatives to the right, controlled response regardless of their level of experience. What caught Nintex's attention was how the technology was being used and that the data captured from the calls and guided questioning was not used as would traditionally be the case. They visited the site to see it in action, and understood the system immediately."
The solution for Home Group has immediately reaped benefits for the housing association saving them £220,000 in the first year alone in first time dispatch accuracy, and an error rate now below 3%. The time taken to train new call operatives has also reduced dramatically from 30 days to 10 days.
About TSG Technology Services Group (TSG), formed in 2003, are a national IT Solutions company headquartered in Newcastle with 350 employees based in 7 offices around the UK. TSG are a total IT support solutions provider offering IT services, telecoms, and IT security specific to individual business requirements. As a leading provider of CRM software, cloud computing and specialist services such as Microsoft Dynamics NAV, Sage Software, SharePoint and Pegasus business software TSG has the experience and skills to offer both business software and hardware IT services support. TSG is highly accredited having achieved the international quality management standard ISO 9001:2008 following a multi-site assessment across all of their UK offices. In January 2016 TSG gained their 7th Microsoft Gold Competency awarded to Microsoft's Partners with the proven skills and experience to set themselves apart from the competition. Less than 1% of Microsoft's 640,000 worldwide partners are regarded highly enough to hold even one Gold Competency.
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