TSI Healthcare: Featured Business in Town of Chapel Hill Newsletter

Mar 22, 2011, 08:00 ET from TSI Healthcare

CHAPEL HILL, N.C., March 22, 2011 /PRNewswire/ -- From the Town of Chapel Hill Development Update Newsletter - TSI Healthcare is a Chapel Hill based company that specializes in the sales and support of customized technology solutions for physician practices. They are local and national leaders in the healthcare IT industry, having recently been recognized for the second consecutive year by Inc. Magazine as one of the "INC 500|5000 Fastest Growing Companies in the Nation."

(Photo: http://photos.prnewswire.com/prnh/20110322/CL67780 )

President David Dickson, Jr. founded the company in 1997. It was his vision to help physicians take full advantage of information technology to improve practice efficiency and patient care. For the first few years, TSI remained a small enterprise consisting of just a few employees. However, as the client base grew, the business began to require additional physical resources to accommodate both the clients and staff. In 2007, the need for additional space became a pressing matter and the company was forced to move from their 2,000 square foot office on Finley Golf Course Road to a larger facility. David, a 1986 UNC Chapel Hill graduate and lifelong Tar Heel fan and supporter, was committed to keeping the permanent headquarters in Chapel Hill.

David received his start in healthcare technology while a student at UNC, working for his father. DataFlow Companies was founded in 1974 by David Dickson, Sr., also a graduate of UNC and lifelong fan and supporter of his alma mater. DataFlow, headquartered in Durham and later acquired by Blue Cross Blue Shield of South Carolina (1996), was a leading regional competitor in practice management software for physicians. The company also had commercial and institutional clients including the UNC Educational Foundation, the UNC Department of Athletics and the UNC Student Health Center.

David has fond memories of DataFlow's first medical client, a Chapel Hill based urgent care practice formerly known as FirstCARETM. David says, "I still keep a copy of that first contract in my wallet to remind me where I got my start in this business. I was just a sophomore at Carolina but the staff and management at FirstCARETM were so supportive of our work. They certainly launched us into the medical business, so I have always had a special place for them in my heart."

After his father's retirement, David spent the next year getting his own business started. David states, "My Dad was such a visionary and pioneer in the industry whereas I really am not. I wanted to implement many of his ideals for my own company and I think we have been successful in doing that. We really do strive to give our clients more than we promise and we consistently do it with great energy and a positive attitude."

TSI Healthcare continues to experience steady growth and currently employs almost 100 professionals serving approximately 1,000 physicians in the Mid-Atlantic and Southeast regions of the country. The company has three offices including their main office, which is indeed now located in Chapel Hill.  TSI's exceptionally modern headquarters opened in January 2009 and spans the entire second floor (21,000 square feet) of The Europa Center, located directly behind the Sheraton (Europa) Chapel Hill. The office is home to a highly sophisticated, HIPAA-compliant ASP data processing center capable of handling the needs of thousands of concurrent users securely and from anywhere in the world. Over a dozen oversized television monitors are strategically mounted throughout the office to help the support staff closely observe and address client support and technical issues as well as implementations in progress. With the help of this technology, TSI offers an average two to three hour response time to client support needs whereas their competitors typically average two to three days.

TSI's most significant growth has occurred during the recent recession as the company continues to receive local and national recognition for revenue growth and outstanding service. "Our growth has accelerated exponentially since we moved into our new office. It has always been my dream to be in my beloved Chapel Hill and I'm so proud to represent this area and our residents through the success we have had. Much like my Dad's company, we attribute our good fortune to a combination of industry leading products, great people and exceptionally loyal clients. Where else would one expect to find such a remarkable combination of talent and resources but here in Chapel Hill?"


TSI Healthcare was founded in 1997 and empowers physicians to improve care, increase efficiency, and maximize profitability through the successful implementation and utilization of the most sophisticated, specialty specific PM and EHR solutions in the industry. TSI is one of NextGen® Healthcare's largest and most successful Value Added Reseller/Support Organizations and currently serves approximately 1,000 physicians.

Each of TSI's engagements are customized, managed, and designed to serve the client and their individual practice needs. TSI Healthcare's skilled support and service teams include physicians, former practice administrators, and EHR and Practice Management consultants. Other services include Revenue Cycle Management for physician billing needs and Electronic Data Interchange. For more information, visit their website at www.tsihealthcare.com or call 800 354 4205.


Lindsey Paytes


SOURCE TSI Healthcare