Tucuvi joins the Microsoft Pegasus Program to scale clinically governed AI Care Management across health systems
Tucuvi brings a differentiated clinical approach to conversational AI within the Microsoft Pegasus Program, extending voice AI beyond administrative interactions into clinically governed care management.
BOSTON, Oct. 15, 2026 /PRNewswire/ -- Tucuvi, an AI care management company, today announced it is joining the Microsoft for Startups Pegasus Program, which connects companies to Microsoft's enterprise customer ecosystem and go-to-market channels.
For Tucuvi, the selection comes at a pivotal moment as the company scales its platform across health systems. Through Pegasus, Tucuvi will be able to bring its clinically-governed approach to AI care management to more organizations, helping them move beyond point solutions and deploy patient-facing AI across both administrative and clinical workflows on a single platform.
Health systems and life sciences companies can contract Tucuvi directly through Microsoft Marketplace or apply that spend against the Microsoft Azure commitment they have already made to Microsoft, turning a new vendor evaluation into a purchase against budget that is already allocated, through a procurement path their organization has already approved.
The Challenge
Health systems evaluating patient-facing AI increasingly need one platform that can support both patient access, such as scheduling, navigation and referral routing, and clinical enablement, like care-gap closure, medication adherence, transitions of care, monitoring and follow-up.
These are fundamentally different problems. In access, success means getting patients to the right service. In clinical care, AI must reliably follow protocols, capture clinically relevant information, and escalate the right cases to clinicians.
Tucuvi was built from the clinical side and expanded into access. Today, more than 80 health settings run 50+ workflow types on the platform.
LOLA®, clinical voice AI, and the platform behind it
Tucuvi Health Manager is Tucuvi's AI care management platform. At its core is LOLA®, a clinical voice AI agent that holds inbound and outbound phone conversations with patients in natural language. LOLA follows configurable clinical and administrative protocols, captures structured information, and escalates cases when human intervention is required. The platform is omnichannel, extending the same workflows to text when needed.
LOLA® integrates with Microsoft Foundry as the platform layer for deploying and monitoring the models behind LOLA's conversational capabilities in addition to Azure Speech for the voice layer of patient conversations.
Around LOLA®, care teams can configure protocols, manage escalations, coordinate workflows, and integrate with existing EHRs, CRMs and call center systems.
The platform also provides visibility into program performance including reach, engagement, escalations and workflow outcomes so teams can monitor and adjust programs while they are live.
Health systems and payers run LOLA across workflows including:
- Post-discharge follow-up and Transitional Care Management (TCM)
- Chronic Care Management (CCM) and monitoring check-ins
- Care-gap closure and quality outreach, including medication adherence
- Pharmacy operations, such as prescription refills
- Patient access workflows, such as scheduling
Clinical governance and safety
Clinical governance is built into the platform. Healthcare organizations can use evidence-based protocols or configure their own, define escalation criteria and workflow actions, while care teams retain oversight of patient interactions and clinical decisions.
Tucuvi's technology is developed to medical-device safety standards and is certified as Class IIb Software as a Medical Device in the European Union, a level of clinical validation that remains uncommon among patient-facing voice AI platforms.
"Health systems tell us they want one platform across access and clinical care, and that the clinical side is where the requirements get strict," said María González Manso, CEO and co-founder of Tucuvi. "What they ask us is not whether the agent sounds natural. It is who defines the protocol, what happens when a patient says something that needs a clinician, and whether the same thing happens on every call. Our model was proven in clinical workflows first, across more than 80 health settings, and that is the part that does not transfer easily from a customer service platform. The Pegasus Program lets us bring it to more health systems, faster."
"We welcome Tucuvi to the Microsoft for Startups Pegasus Program. This initiative gives select startups access to Microsoft Azure's cutting-edge AI models, enterprise-grade security and privacy, and unique go-to-market support to accelerate growth. Through Pegasus, startups like Tucuvi can build fast, scale smart, and sell more by tapping into the full power of Azure and the Microsoft ecosystem," said Tom Davis, General Manager, Microsoft for Startups.
About Tucuvi
Tucuvi is the AI Care Management company. Its platform combines LOLA®, a clinical voice AI agent that holds inbound and outbound conversations with patients, with Tucuvi Health Manager, the care management layer where healthcare organizations configure clinical protocols, manage escalations and coordinate care workflows with clinical oversight.
Tucuvi's model is proven across more than 80 health organizations and over 50 clinical workflows, spanning patient access, care transitions, chronic disease management, medication management and screenings. The platform is omnichannel and integrates with existing EHRs, CRMs and call center systems. Tucuvi's technology is developed to medical-device safety standards and is classified as Class IIb Software as a Medical Device in the European Union.
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