Ubiquity Global Services Announces Addition Of Domestic Center As Part Of Global Servicing Network

NEW YORK, Oct. 8, 2013 /PRNewswire/ -- Ubiquity Global Services, an innovative Business Process Outsourcing (BPO) organization, continues its rapid expansion to include the launch of a domestic center in Omaha, Nebraska and further expansion in both El Salvador and the Philippines.

The BPO innovator has experienced rapid growth since its founding. Over the past 12 months, the company has signed multi-year contracts with major new clients and embarked on an aggressive talent acquisition program.

The latest developments expand capacity in the preexisting international sites and provide a high quality domestic option for clients interested in providing differentiated servicing offerings to their customers. The expanded locations will be connected with Ubiquity's global Interactive Voice Response (IVR) and Automatic Call Distributor (ACD) cloud, allowing for seamless call sharing and distribution with existing locations.

"Last year we focused on building our business while helping our customers grow," said Matt Nyren, President, Ubiquity Global Services. "We were forward thinking and customer focused. We see our clients as strategic partners and as we enabled them to expand, we grew as well. This approach is part of what makes Ubiquity Global Services different from other traditional BPO organizations. We're invested in the long term growth of our partners."

"The growth we've seen in such a short period of time has been phenomenal," said Ray Iglesias, CEO, Ubiquity Global Services. "It really demonstrates the capabilities of the strong team and sets the pace for future growth. Our expansion into Omaha provides a great solution for customers seeking an onshore servicing option."

About Ubiquity Global Services

Ubiquity Global Services (www.ubiquitygs.com) is a Business Process Outsourcing (BPO) organization offering innovative customer experience management solutions designed to improve user satisfaction while reducing total servicing costs. Our solutions include live customer support services, interactive voice response solutions (IVR), multichannel real-time servicing and a variety of physical correspondence services. Ubiquity has developed a next-generation technology platform engineered for operational excellence while delivering meaningful and actionable business intelligence to our clients. Headquartered in New York City, our expanding network includes service delivery locations in the United States, El Salvador and the Philippines. Together with our clients, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact.

Contact

Christie Besinger
[email protected]
646 469 5867

SOURCE Ubiquity Global Services