uBreakiFix Redesigns uBreakiFix.com with Transparency In Mind

ORLANDO Fla., April 8, 2015 /PRNewswire/ -- uBreakiFix, an electronics repair company based in Orlando, FL with 120 retail repair locations and counting, has released a new version of its website at uBreakiFix.com. The new site aims to offer customers and potential customers a more immersive, transparent and streamlined user experience. The new website gives customers the ability to track in-store repairs online, learn more about the repair process, and view pricing information. uBreakiFix has taken another step forward in creating a repair process that eliminates barriers for its customers.

uBreakiFix.com showcases several notable features for users. The ability to track repairs online allows current customers to access real time updates as their device is repaired. The ability to make an in-store appointment allows users to make a repair appointment at their convenience. Appointments are not required for uBreakiFix services, but they give users the ability to expedite the repair process. The website also boasts the ability to see up-front repair pricing, or request a quote if pricing is not published, this allows users to know exactly what they will be paying for a particular repair service. "Ship to Store" is another feature that allows users to mail-in their device if a store does not yet exist in their area.

"We approached the uBreakiFix.com redesign with two fundamental questions. How do we provide the information our customers want in the most efficient way possible, and how can we build a connection with our users? We are more than just a repair company, we are a company built to serve the users of tech, and it is critical that our website reflects that mission. A streamlined user interface and communicating a transparent repair process were the absolute main priorities in developing the site redesign," says David Reiff Vice President and Co-Founder of uBreakiFix.

The site aims to clarify the repair process so customers know exactly what to expect before walking into a store. Another goal was to educate customers on the inner workings of a damaged device – whether it be damage from a cracked screen or even liquid damage. On select repair information pages, like the iPhone 6 glass replacement page, you will find educational videos related to that repair and the repair process in-store.

"We understand customers may be hesitant to leave their device in the hands of a stranger for repair services. By giving a detailed explanation of the repair process to customers before any repair service is rendered, as well offering the ability to track your repair online during its stay with uBreakiFix, we have made every effort to alleviate that concern. When you are dealing with personal devices transparency is paramount in the repair process," continues Reiff.

For more information, visit www.uBreakiFix.com

Contact: Carissa Harris, 321-445-8810 ext 2012, [email protected]

SOURCE uBreakiFix