UHS-Pruitt Centers Receive 2013 Customer Experience Award From Pinnacle Quality Insight

Jun 14, 2013, 10:33 ET from UHS-Pruitt Corporation

NORCROSS, Ga., June 14, 2013 /PRNewswire/ -- UHS-Pruitt Corporation announced that five of its health care centers received the Pinnacle Quality Insight 2013 Customer Service Experience Award™. Qualifying for these awards displays a continued dedication to providing best in class healthcare services.

(Photo:  http://photos.prnewswire.com/prnh/20130614/CL32256)

The following UHS-Pruitt Centers have been recognized:

The Oaks at Carrollton (Carrollton, GA)

Winning Category:

  • Activities
  • Communication
  • Move-in Process
  • Overall Satisfaction
  • Personal Care
  • Transportation Needs

The Oaks at Scenic View (Baldwin, GA)

Winning Category:

  • Dignity and Respect
  • Dining Room Service

The Oaks at Whitaker Glen (Raleigh, NC)

Winning Category:

  • Dignity and Respect
  • Security and Safety

The Oaks at Peake (Macon, GA)

Winning Category:

  • Move-in Process
  • Personal Care
  • Quality of Food

UniHealth Post-Acute Care–Carolina Point (Durham, NC)

Winning Category:

  • Professional Therapy Services

Throughout its 43 year history, UHS-Pruitt Corporation has placed a strong emphasis on ensuring that the individual needs of every patient/resident are met. Over the course of 2012, a sampling of centers within the UHS-Pruitt family of providers was introduced into the Pinnacle program as part of the organization's ongoing effort to enhance quality and customer satisfaction. Throughout that time, customers and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate their experience in specific categories. "UHS-Pruitt has always encouraged open communication methods believing that transparency can lead to a superior quality health care setting for our patients," says Neil L. Pruitt, Jr., Chairman and Chief Executive Officer. "We hope that by continuing to utilizing Pinnacle we will gain further insight as to exactly what our customers' experiences are like and how we can better serve their needs."

Every month, the results of these interviews are gathered and compared in order to gain a better understanding of the customers' requests, and make improvements when necessary.  By qualifying for the Pinnacle Customer Experience Award™, the centers listed have satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each customer's overall experience.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with over 15 years of experience in long-term healthcare, Pinnacle conducts over 100,000 surveys a year and has worked with over 1,100 clients in 47 states, Canada and Puerto Rico.

About UHS-Pruitt Corporation

Since 1969, UHS-Pruitt Corporation has been providing management-related services for high quality health care providers throughout the Southeast. Known for its proactive performance improvement programs and holistic post-acute care services, UHS-Pruitt's "commitment to caring" defines not only its services, but the culture in which its skilled network of dedicated providers work. With more than 200 service locations in Georgia, Florida, South Carolina, and North Carolina, the UHS-Pruitt Corporation family of providers touches the lives of more than 24,000 patients each day through skilled nursing centers, home health and hospice agencies, assisted and independent living communities, institutional pharmacy and medical supply services, and programs in rehabilitation, nutrition, adult day care, community care, and care management. For more information please visit www.URReady.com.

SOURCE UHS-Pruitt Corporation