United Shore's Superior Client Service Wins Stevie Award for Customer Service Department of the Year

Lender's Client Service model instrumental in becoming nation's #1 wholesale lender & top workplace

Mar 07, 2016, 09:05 ET from United Shore

LAS VEGAS, March 7, 2016 /PRNewswire/ -- United Shore, home of the #1 Wholesale Mortgage Lender in the nation, was presented with a Bronze Stevie® Award for Customer Service Department of the Year among Financial Services Companies with 100 or More Team Members in the tenth annual Stevie Awards for Sales & Customer Service on Friday night.

"We are honored and proud to receive this award," said Mat Ishbia, president and CEO of United Shore. "Our company was built on a client service model because we believe that this is a true differentiator. A lot of lenders in the mortgage industry offer similar loan products and rates – and we saw an opportunity to excel and deliver exceptional service to help our clients win in the marketplace."

United Shore has revolutionized the mortgage industry by effectively changing the game from a commodity-driven category to a service-based business – delivering industry-leading knowledge, technology and tools. Its inside-sales model, combined with a transparent and highly trained client service team, has proven to be a winning formula – recently being announced as the #1 wholesale lender in the nation by Inside Mortgage Finance.

Adding to its arsenal of client service initiatives, United Shore recently launched its Pronto team in 2015 – a solutions-focused super-help desk aimed at providing the fastest and most streamlined client service in the industry. Pronto is committed to providing solutions to clients' tough loan questions, resolving unique circumstances, and meeting high expectations in minutes. United Shore provides 36,000 hours of training annually to its team members – marrying the art of customer service with the science of lending.

"Getting a mortgage is typically one of the biggest investments a consumer will have in their lifetime. We want them to enjoy the experience," said Ishbia. "From our Welcome Associates to our closing team, our goal is to take that loan one step closer to making the dream of homeownership come true."

The Stevie Awards for Sales & Customer Service are the world's top sales awards, business development awards, contact center awards, and customer service awards.  The Stevie Awards organizes several of the world's leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.

The awards were presented to honorees during a gala banquet on Friday, March 4 at the Paris Hotel in Las Vegas.  More than 500 executives from the U.S.A. and several other nations attended. 

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.  

About United Shore
Founded in 1986, United Shore is one of the largest, coolest and fastest-growing independent mortgage lenders in the country. It is home to United Wholesale Mortgage, the #1 wholesale lender in the nation. Headquartered in Troy, Michigan; United Shore employs more than 1,400 team members. In addition to being named the "Best of the Best" Overall Company to Work For in Michigan, United Shore has also been named a Crain's Coolest Place to Work, Top Workplace, Inc. 5,000 Fastest Growing Company, and a National Best and Brightest Company. For more information, visit unitedshore.com. NMLS #3038.

About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.

Media Contact:
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1414 East Maple Road Troy, Michigan 48083
UNITEDSHORE.COM  | byolles@unitedshore.com  

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SOURCE United Shore