PONTIAC, Mich., Aug. 1, 2018 /PRNewswire/ -- United Wholesale Mortgage (UWM) Vice President of Client Service Tereze Gegaj was recently selected as one of HousingWire's 2018 Women of Influence, a list that the national housing publication released today. Now in its eighth year, the Women of Influence award recognizes women who have demonstrated leadership that inspires those in their own companies and beyond, from lenders and service providers to realtors and housing non-profits.
Gegaj, a former Sales leader at UWM, was promoted to Vice President of Client Service in November 2015. She leads more than 40 team members, designing, orchestrating, and improving client experiences by evaluating every touch point of UWM's client interaction.
Gegaj spearheaded various initiatives that earned UWM the Stevie Award for Client Service Department of the Year in 2016, 2017, and 2018. Year to date, UWM has generated an external Net Promoter Score of 87%, which ranks among the highest scores in the nation.
Gegaj has successfully scaled several client service and empowerment strategies across the company. She created UWM's "No Call Left Behind" initiative, which ensures that a client never gets a voicemail when they call UWM's team members. Gegaj also built a team of call coaches and scorers who are dedicated to creating an environment of accountability and a client-first mentality.
Earlier this year, Gegaj launched the company's "Broker Brilliant Idea" platform, which allows UWM clients to submit ideas on technology, sales, marketing – any idea that will help them grow their business and help UWM become better as a company.
Last year, Gegaj was recognized as an Elite Woman in Mortgage by Mortgage Professional America, an annual list honoring women who have overcome obstacles and broken down barriers to become some of the mortgage industry's top professionals.
About United Wholesale Mortgage
Headquartered in Pontiac, Michigan, United Wholesale Mortgage (UWM) is the #1 wholesale lender in the nation, providing state-of-the-art technology and unrivaled client service, from the industry's leading account executives. Operating under parent company United Shore, UWM is known for its highly efficient, accurate and expeditious lending support, UWM underwrites and provides closing documentation for residential mortgage loans originated by independent mortgage brokers, correspondents, small banks and local credit unions. UWM's exceptional teamwork and laser-like focus on delivering innovative mortgage solutions are driving the company's ongoing growth and its leadership position as the foremost advocate for mortgage brokers. For more information, visit www.uwm.com or call 800-981-8898. NMLS #3038.
BRAD PETTIFORD, Senior Communication Strategist
[email protected] p (855) 888-8737, ext. 3160 1414 East Maple Road, Troy, Michigan 48083
SOURCE United Wholesale Mortgage