unitQ Unveils New Brand Identity Powering Autonomous AI for Customer Insights

New logo and website underscore unitQ's evolution as definitive platform for real-time, actionable customer feedback insights

SAN FRANCISCO, April 22, 2025 /PRNewswire/ -- unitQ, the leading AI customer insights platform, today announced the launch of its new brand identity, including a modernized logo and a fully redesigned website. This rebrand marks a significant milestone in the company's continued evolution as a leader in AI for customer insights.

While the updated visual identity reflects a fresh and streamlined look, it also signifies a deeper transformation — one that highlights unitQ's commitment to delivering precision, innovation and real-time customer-feedback insights for organizations navigating increasingly complex customer landscapes.

"With our reimagined brand we are reinforcing our dedication to providing businesses with the tools they need to unify, analyze and act on customer feedback across all channels in real time," said Christian Wiklund, unitQ CEO and Co-founder. "As companies scale, diversify and expand globally, the need for real-time, granular customer insights has never been more critical."

Decoding Unstructured Customer Feedback

unitQ's platform has long helped enterprises decode unstructured feedback from sources like support tickets, product analytics, social media, surveys, app store reviews and more. Through continued investment in unitQ's proprietary data ingestion pipeline, classification models and data-cleansing algorithms, unitQ is enabling customers to capture the authentic voice of the customer like never before — regardless of language, metadata complexity or data anomalies.

That's why Zendesk, the industry leader in customer experiences, is both a unitQ customer and investor.

"We chose unitQ after evaluating and trying different solutions in the market. The granularity and speed at which unitQ delivers actionable customer insights is beyond what others could offer," said Shawn Slipy, Vice President Global Renewals at Zendesk.

unitQ's AI agents, including agentQ, sit at the heart of this transformation. Built on source-grounded AI, these autonomous agents enable businesses to instantly surface actionable insights, monitor experience trends and address customer friction proactively. By aggregating and categorizing feedback into thousands of unique and granular categories, unitQ empowers teams across product, engineering and support functions to make faster, data-driven decisions.

agentQ: Autonomous AI for Customer Insights

agentQ also offers natural-language querying capabilities, allowing unitQ customers to ask pressing questions — such as "What are the top feature requests related to search?" or "Which bugs are driving the most support tickets?" — and receive immediate, source-cited answers enriched with customer metadata like device type, location and payment tier.

"We are constantly innovating our product and improving the experience for our users. agentQ fits that mission perfectly. It's accurate, transparent, and intuitive — and it speeds up our natural workflows," says Darlene Miranda, VP, Customer Engagement and Advocacy at DailyPay, a unitQ customer. "It feels like having an extended member of our team who can instantly answer the questions that help us make every experience 10x better."

Monitoring Competitors

In addition to real-time dashboards and alerts delivered via Slack, Microsoft Teams, or PagerDuty, the unitQ platform enables organizations to monitor competitor offerings, accelerate product roadmaps and optimize for KPIs including NPS, CSAT and retention.

"The new unitQ brand reflects the same clarity and precision that defines our technology," Wiklund said. "This is not just a new look — it's a renewed commitment to help every business turn customer feedback from all sources into forward momentum."

About unitQ
unitQ, the leading customer insights platform, enables businesses to pinpoint real customer issues and needs instantly with AI. AI agents automatically transform customer feedback from diverse channels — such as support tickets, product analytics, app stores, social media, surveys and more — into actionable insights in real time.

Companies can drive product innovation, streamline issue resolution and elevate customer experiences, all guided by the authentic voice of their customers. AI agents aggregate and categorize all customer feedback into thousands of granular categories, ensuring organizations always understand precisely what matters most to their users.

Robust dashboards and alerts monitor customer experience trends and competitor offerings in real time. Accelerate product development cycles by closely tracking customer reactions to launches, identifying top feature requests and prioritizing roadmaps based on key performance indicators such as retention, Net Promoter Score (NPS) and Customer Satisfaction (CSAT).

Category-leading companies — including Bumble, Zendesk, PayPal, and Uber — trust unitQ to drive growth, reduce churn and build lasting brand loyalty.

For more information, contact David Kravets at [email protected].

SOURCE unitQ