PORTLAND, Ore., Aug. 23, 2017 /PRNewswire/ -- Uplevel Systems is adding intelligent push notifications to its turnkey managed infrastructure-as-a-service (IaaS) platform to help managed services providers (MSPs) scale their small business clientele more profitably. The first integrated, intelligent solution targeting the needs of smaller clients, "iLevel Alerts" can be sent to IT solution providers' trouble-ticketing systems, smartphones, or device of choice to inform them that clients' local networks, Wi-Fi, storage and cybersecurity need attention.
"For smaller companies, having trusted experts remotely monitoring their network is the next best thing to having IT professionals on staff," says Tom Alexander, President and CEO at Uplevel Systems. "And for MSPs, the next best thing to being onsite with customers is being able to add value remotely. By alerting the MSP as or before issues occur, iLevel alerts change the dynamic to one in which the MSP is proactively preventing business disruptions—which inspires confidence and peace of mind among clients—versus simply responding to issues after the fact."
The new smart notifications inform Uplevel reseller partners when routine and uncommon events occur in client networks such as:
- Internet links going down
- Physical links becoming disrupted
- Systems getting turned off
- Access points or cables becoming unplugged or disconnected
- Disk drives approaching capacity
During a recent heatwave, one Portland, OR-based Uplevel partner received an alert informing them that a client's network had gone offline, though diagnostic logs indicated no issues with the system itself. "We reached out to the customer, who confirmed that a circuit breaker in the building had tripped due to all of the power being used by air conditioning systems," said Kyle Brown of Sentinel Tech. "The real benefit was that the client knew and felt reassured that we were watching over their systems and able to alert them to issues before they turned into real business problems."
How iLevel Works
MSPs already using Professional Services Automation (PSA) tools for trouble-ticketing can integrate Uplevel data into their existing workflows while IT consultants transitioning to a managed services model may simply receive alerts via email without having to invest in new systems. With these flexible options, the Uplevel solution becomes the first to integrate and streamline management of small companies' networks, virtual private networks (VPNs), Wi-Fi, storage, backup, and firewalls in one convenient, automated system.
"Time is money in any service business, and this is the first time that this level of real-time data has been readily available in one convenient interface," says Tony Manso, owner of Taipan Managed Solutions, LLC, a Miami, Florida-based MSP. "Uplevel integrates all of the network functions my small business customers needs and makes it easy to support a lot of customers with a small staff. We're in a better position than ever to deliver the peace of mind that leads customers to opt for managed IT solutions in the first place."
Proactivity Adds Greater Value, Differentiation to Turnkey Solution
Uplevel offers a more elegant solution than point tools and piecemeal approaches requiring providers to log into multiple systems or spend time manually looking for potential issues. Benefits include:
- Reduced effort to configure and integrate management of disparate systems
- Proactive issue prevention versus waiting or customers to call with problems
- Faster response times / premium pricing based on uptime
- Effortless upsell opportunities as future investments are needed to maintain quality
- Higher profitability through greater efficiency and scalability
"With Uplevel sending us a 'heads-up,' we don't have to waste time waiting and watching," says Manso. "We can be out turning up new clients and still be instantly alerted when our current subscribers may be having a problem and fix it, often before they are even aware there was an issue. This capability represents a giant step forward in customer service, enabling us to grow and operate efficiently while differentiating our services based on quality and proactive support."
Founded in 2015, Uplevel Systems (www.uplevelsystems.com) delivers managed IT services to small businesses through a channel of accomplished IT consultants nationwide. Uplevel's solutions combine enterprise-class networking - Ethernet, Wi-Fi, data storage and backup, firewall, and network security - with cloud-based management that allows IT consultants to deliver compelling IT services optimized for their smaller companies. Uplevel's hybrid managed services model combines powerful, remotely managed equipment installed at customer sites, with subscription-based billing that eliminates up-front charges and is perfectly suited to small businesses. Unbox keeps customer technology secure, current, and performing optimally.
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SOURCE Uplevel Systems