UPMC Expands AI-Native Clinical Services to 18 Hospitals This Fall
Andor Health and Psynergy Health jointly own the outcome with UPMC to deliver transitional care management alongside clinical teams, from the AI infrastructure through the clinicians providing the care. The program is live in 10 UPMC hospitals today, with 8 more joining this fall.
ORLANDO, Fla., Aug. 27, 2026 /PRNewswire/ -- UPMC has expanded an AI-native clinical services model in transitional care management to 10 of its hospitals, with one more launching September 1 and seven more on September 22. The program started at a single campus, UPMC Jameson in New Castle, Pennsylvania, and now extends across the system. It runs on ThinkAndor®, Andor Health's AI-native infrastructure, and is operated by Andor's clinical services Psynergy Health team.
Who does the work
The pieces that normally get split between a software vendor and a health system's own staff are combined in the Andor/Psynergy AI-native clinical services suite. Psynergy Health's clinicians see UPMC patients using Andor Health's software, and the work surrounding those visits belongs to the same team: outreach, scheduling, visit completion, clinical judgment, documentation, billing, and compliance. AI runs underneath all of it, sorting which patients need attention first, preparing the clinician ahead of each encounter, and taking on the administrative load that would otherwise take time away from the visit.
Because those pieces are not spread across three organizations, accountability sits in one place. Andor Health and Psynergy Health own the work end to end, across the technology, clinical care, and what happens to the patient after discharge. That combination defines an AI-native clinical services company.
Building the program campus by campus
Psynergy Health's teams and UPMC's clinical leaders have spent the past 18 months getting better at this together by refining the program design and testing changes against what the data showed and what UPMC's own staff were seeing on the floor. Two changes made the biggest difference: a patient education flyer that helps patients understand their own follow-up plan and outreach that is co-branded with UPMC, so patients recognize it is coming from their own hospital. The team also moved the automated check-in up to day 15, catching problems earlier when they are most likely to send a patient back to the hospital.
Two things come out of a stretch like that. The model molds to how each health system actually operates instead of arriving fixed at implementation. And it reaches each new campus already tested against the way UPMC's own teams work.
Closing the gap after discharge
The days right after discharge are where much of the avoidable harm in healthcare happens. Patients lose contact with their care team. Symptoms go unmanaged. People come back to the hospital for something that could have been caught earlier in the week. Most health systems understand this perfectly well and still cannot fix it, because the staffing shortage hits hardest in exactly the roles built to keep patients connected.
Traditionally, those clinicians, often nurses, have spent a meaningful share of their time doing work below the top of their license: working through call lists, making repeated outreach attempts, asking the same initial questions, and documenting who needs follow-up. The constraint is not clinical judgment. It is that too much of a clinician's day gets consumed simply trying to get to the encounter.
Under this program, AI automation changes that operating model. It reaches every enrolled UPMC patient within 48 hours of going home, handles the first pass, and routes the patients who need a live conversation directly to a care coordinator's call list. That is 100% of enrolled patients, including the ones who do not pick up the first time and the ones with no risk score flagged. That reach is only possible because AI, not a coordinator working down a list of one name at a time, is doing the repetitive work required to find the patients who need attention.
What the technology does
Most healthcare AI listens to a visit and drafts a note. ThinkAndor® works differently. It reasons across the patient's full record, discharge summaries, remote monitoring data, and patient-reported outcomes, and surfaces what a clinician should act on before that clinician opens the chart. Transitional care agents built on this infrastructure have cut clinician time on non-clinical tasks by 63% per encounter, and AI triage on monitoring data has removed 82% of non-actionable alerts. Health systems running the model have also seen a 180% increase in patients seen after discharge and a 45% reduction in total cost of care.
Why UPMC went this route
The alternatives all leave a gap somewhere. Direct-to-consumer AI produces insight that never reaches real care. Digital therapeutics own a product but none of the clinical workflow around it. Software vendors sell a tool and hand the outcome back to the health system, which is the point at which most programs stall. Andor Health and Psynergy Health carried the technology, the clinical work, and the result together with UPMC's teams, and that is what gave UPMC the confidence to extend the same model to eight more campuses this fall, keeping more of its patients connected to UPMC care rather than losing them to another system after discharge.
Amanda Lenhard, MD, Vice President, Clinical Care Coordination and Hospital Medicine, UPMC: "Effective transitional care is about more than a follow-up visit, it is about maintaining connection with patients after they leave the hospital. Our work with Psynergy has helped us provide patients with timely clinical support while also giving our teams valuable data and insight into needs and opportunities that might otherwise become visible only when a patient returns to the hospital. That combination of patient connection, clinical follow-up and actionable insight is helping us strengthen the transition from hospital to home."
Chanakya Toleti, President, Psynergy Health: "Our clinicians are not advising UPMC's care teams from the outside. ThinkAndor® calls the patient, reviews their medical history, and tees up our clinician to make the clinical call. This allows us to truly answer how that patient does over the next 30 days. Giving our clinicians the AI tools that have already done the preparation means they spend their time on judgment instead of paperwork, and it means a patient who might have gone three weeks without contact hears from someone within two days."
Raj Toleti, Chairman and Chief Executive Officer of Andor Health: "Scaling a clinical program across a health system is the part most companies never reach. We spent a year sitting with UPMC's teams and reworking the program until it fit the way they actually operate, and we are holding that same standard campus after campus as it expands. That is the difference between selling software and owning an outcome. It is why AI-native clinical services is a category the market is already moving toward on its own."
About Andor Health
Andor Health is the AI-native clinical services company for the era of continuous, outcomes-based care, uniting an AI platform, a licensed clinical workforce, and an approved CMS ACCESS Model clinic under one roof. ThinkAndor®, its platform, is built on an agentic AI infrastructure of hundreds of fine-tuned AI skills that reason over data from electronic health records, connected devices, and other signals and turn it into real-time, clinician-reviewed insight, with deep EHR integration across more than 40 health systems and over 20 million patients, and AI-driven prior authorization built on FHIR and X12 278 standards. ThinkAndor® was named 2026 Best in KLAS for Virtual Care Platforms (Non-EHR). Through its Psynergy Health clinic, the company delivers coordinated, longitudinal chronic care to Medicare beneficiaries across six disease areas via physicians, advanced practice providers, nurses, dietitians, and care coordinators with a focus on rural and underserved communities, and at no cost to the patient.
Together, Andor Health and Psynergy Health own the technology, the clinical work, and the outcome inside real healthcare delivery, united by a single mission: to democratize healthcare for all. For more information, visit andorhealth.com.
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