BOSTON, May 30, 2012 /PRNewswire/ -- Strategy consultancy ATLANTIC-ACM announced today the general availability of the 2012 edition of its U.S. Long Haul Wholesale Report Card. Based on more than 1,200 individual carrier evaluations, this year's study compiles trends, drivers and conclusions about the domestic long haul wholesale landscape to deliver a thorough picture of market leaders and factors shaping the industry.
"Long-haul wholesale products logged accelerated increases in customer satisfaction with price competitiveness in both voice and data products," said Dr. Judy Reed Smith, CEO of ATLANTIC-ACM. "Interestingly, these gains in price satisfaction occurred against the backdrop of price losing its position as the chief driver of purchase for the first time in the 17-year history of the study. Wholesalers corroborated these findings with anecdotal reports of customers dropping poorly functioning carriers formerly chosen on price. Great news for those who have invested in quality networks."
About the Study
ATLANTIC-ACM's latest annual study of the domestic long haul wholesale industry, 2012 U.S. Long Haul Wholesale Carrier Report Card, offers insight into wholesale carriers through ratings by their customers. Wholesale providers will understand their market position with respect to areas such as sales reps, billing, provisioning, network, customer service and pricing. Resellers will have access to carrier profiles detailing their product offerings as well as individual providers' strengths and weaknesses. For more information, visit http://www.atlantic-acm.com.
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industries. In addition to producing the industry's principal benchmarking, sizing and opportunity studies, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, and long-term planning. For more information, visit ATLANTIC-ACM's website at www.atlantic-acm.com.
Members of the press may contact Dr. Judy Reed Smith directly at +1 617 720 3700.