NORCROSS, Ga., Aug. 4, 2011 /PRNewswire/ -- USAN, Inc., a provider of multi-channel customer engagement solutions, announced today that it has successfully completed a Payment Card Industry Data Security Standard (PCI DSS) 2.0 assessment and received a PCI Certification, enabling the company to provide secure credit card transaction processing, data storage and transmission.
"Credit card usage continues to grow through the expansion of purchasing channels such as e-commerce and customer contact center environments," said Steve Walton, President and CEO at USAN. "USAN's PCI certification confirms our ongoing commitment to providing secure payment processing and cardholder data protection using the latest risk-mitigating technologies and practices."
The PCI Data Security Standard is a set of security policies, procedures and guidelines to ensure that all companies that process, store or transmit credit card information maintain a secure environment. The standard was developed by the PCI Security Standards Council, an independent body formed by leading financial service companies to develop and disseminate implementation of security standards for payment account security.
"By implementing a plan which goes above and beyond the minimum requirements of today's regulations, USAN is a step ahead of many companies which continue to struggle with ever-increasing compliance and security needs," said Jerry Wyble, VP & Practice Manager, at CompliancePoint, Inc.
To earn the PCI certification, USAN underwent a thorough examination by an independent, PCI-certified auditor. During the audit process, USAN demonstrated that its infrastructure, operations, and processes exceed the highest security standards in the industry.
USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry's first and only cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN's portfolio of call center products delivers effective and affordable customer experience and contact management. In addition to campaign management, back-office integration, and business process automation, USAN's premise and SaaS offerings include IVR, ACD, and outbound dialers, all built upon a fifth-generation carrier-grade infrastructure that delivers "five nines" of availability and proven scalability. For more information, visit www.usan.com.
CompliancePoint, a PossibleNOW company, provides consulting services including compliance audits, call center and vendor certification programs, and ongoing monitoring and enforcement programs. CompliancePoint is a Payment Card Industry (PCI) Qualified Security Assessor. Organizations such as contact centers and data centers that handle credit card data use CompliancePoint's consulting and remediation services to protect this highly sensitive data.