V O Group Solves Timeshare Consumer Complaints

The Vacation Ownership Group, Specializing in Timeshare Complaint Resolution, Set to Open Massachusetts Office

Sep 08, 2011, 14:48 ET from V O Group from ,Vacation Ownership Group

EGG HARBOR TOWNSHIP, N.J., Sept. 8, 2011 /PRNewswire/ -- The V O Group, LLC ™, a New Jersey based timeshare consulting firm with offices in Egg Harbor Township, N. J. and Nashville, Tenn., will soon open a third office in the Cape Cod, Massachusetts area. The company offers a variety of services designed to help victims of timeshare fraud, and timeshare consumers with unresolved complaints.

The firm has a range of programs based on the needs of timeshare consumers. Adam Lacerda, V O Group President and CEO, says the programs were designed based on the feedback and questions the company has received from its clients, and their complaints.

"When we opened our first office we made a decision to listen to our clients, take what they were saying and develop services based on their complaints and requests. By listening and paying attention to the people we formed this company to help, we have been able to develop unique programs that work," Lacerda said.

With timeshare complaints on the rise, The V O Group watches the grievances being shared, and updates and adds programs based on those complaints.

"Some of our programs will never change. But a successful business has to be constantly fine-tuning, redefining and adding new items to the menu," Lacerda said. "If you don't, you will fail. And our goals do not include failure."

According to Lacerda, some have questioned opening an office in the Cape Cod area of Massachusetts considering the still faltering economy.

"I am a firm believer that small business owners will be the leaders in America's economic recovery. This new office has been planned for some time and Massachusetts is a great place to do business. I'm from the area, and like Nashville it is a welcoming place to do business and has a good pool of sales professionals. We expect to have close to 100 employees and consultants working in the office within a few months."

Lacerda says he expects the Vacation Ownership Group to continue growing with additional locations opening in the next year.

About the V O Group -- The V O Group, LLC is a Timeshare Consulting Firm committed to helping timeshare owners who are the victims of fraud, misrepresentation and unresolved complaints. The firm has eliminated over $50 million in timeshare debt for overwhelmed consumers, many of them retirees and senior citizens. The firm opened their first office in April 2010, and moved to their current corporate headquarters in November 2010. To learn more about the Vacation Ownership Group visit their website at, www.vogroup.net, Facebook at www.facebook.com/VOGroup, e-mail customercare@vogroup.net, or call 1-800-381-9469.

SOURCE V O Group; Vacation Ownership Group