Vayama is Taking Customer Care into the 21st Century

Aug 16, 2011, 14:25 ET from Vayama

MOUNTAIN VIEW, Calif., Aug 16, 2011 /PRNewswire/ -- Online travel agency Vayama has long been known for its discounted international flights and easy to use booking engine. Now the focus is taking customer service online to the next level. "All large online travel agencies, including Vayama, have been good at figuring out how to sell airline tickets online, but none have yet to make the post-purchase experience as easy as the pre-purchase experience," says David Rush, Vayama's Customer Relations Manager. "This includes the automation of many aspects of Vayama customer service. We want to be the first major online travel agency to offer a fully self sufficient website."

This doesn't mean Vayama will abandon the human factor. As Mr. Rush explains, "We will continue to offer our guests the services of a 24/7 call center, but our aim is to provide speedy customer care in the same way our customers booked their flights - online."  Vayama sees this as the next natural step in online travel and plans to be at the forefront.

Vayama's travelers benefit from many online customer service features available on the website. These automated features are aimed at complementing the customer's initial online purchase experience.

Vayama's Extensive Online Customer Care Features Include:

1-Travel Alerts: Posted as soon as any world event may affect travel, including tips and instructions.

2-Online Change Requests:  Request date or route changes and receive quotes online.

3-Flight Status: Review your travel details in real time.

4- Airline Reviews: Data on all airlines available on Vayama.

5-Country Etiquette: Full of handy travel tips.

6-Health and safety:  From vaccines to revolutions.

7-I'm coming to visit: Online price alerts to visit your friends on Facebook.

What's next for the digital customer care frontier at Vayama? Coming soon will be an online vacation package feature that will give even the most seasoned traveler a serious case of wanderlust. All at the same affordable fares and easy online customer care you're used to receiving on

Want to know more about Vayama reviews and customer service? Visit

Vayama is an online travel agency uniquely focused on international travel. Using the latest technology, Vayama is able to offer international travelers a huge selection of discounted airfares, both on scheduled airlines and low cost carriers, many never previously available online. Vayama, now in its fourth year of operation, is expanding its operations to provide more online services to its international travelers, such as discounted hotel rates and car rentals in all major international destinations. When you buy travel from Vayama, you will find a lot more flight and hotel options to help you save money on all your international trips.

Kimberly Pointer