Accessibility Statement Skip Navigation
  • Resources
  • Investor Relations
  • Journalists
  • Agencies
  • Client Login
  • Send a Release
Return to PR Newswire homepage
  • News
  • Products
  • Contact
When typing in this field, a list of search results will appear and be automatically updated as you type.

Searching for your content...

No results found. Please change your search terms and try again.
  • News in Focus
      • Browse News Releases

      • All News Releases
      • All Public Company
      • English-only
      • News Releases Overview

      • Multimedia Gallery

      • All Multimedia
      • All Photos
      • All Videos
      • Multimedia Gallery Overview

      • Trending Topics

      • All Trending Topics
  • Business & Money
      • Auto & Transportation

      • All Automotive & Transportation
      • Aerospace, Defense
      • Air Freight
      • Airlines & Aviation
      • Automotive
      • Maritime & Shipbuilding
      • Railroads and Intermodal Transportation
      • Supply Chain/Logistics
      • Transportation, Trucking & Railroad
      • Travel
      • Trucking and Road Transportation
      • Auto & Transportation Overview

      • View All Auto & Transportation

      • Business Technology

      • All Business Technology
      • Blockchain
      • Broadcast Tech
      • Computer & Electronics
      • Computer Hardware
      • Computer Software
      • Data Analytics
      • Electronic Commerce
      • Electronic Components
      • Electronic Design Automation
      • Financial Technology
      • High Tech Security
      • Internet Technology
      • Nanotechnology
      • Networks
      • Peripherals
      • Semiconductors
      • Business Technology Overview

      • View All Business Technology

      • Entertain­ment & Media

      • All Entertain­ment & Media
      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • Entertain­ment & Media Overview

      • View All Entertain­ment & Media

      • Financial Services & Investing

      • All Financial Services & Investing
      • Accounting News & Issues
      • Acquisitions, Mergers and Takeovers
      • Banking & Financial Services
      • Bankruptcy
      • Bond & Stock Ratings
      • Conference Call Announcements
      • Contracts
      • Cryptocurrency
      • Dividends
      • Earnings
      • Earnings Forecasts & Projections
      • Financing Agreements
      • Insurance
      • Investments Opinions
      • Joint Ventures
      • Mutual Funds
      • Private Placement
      • Real Estate
      • Restructuring & Recapitalization
      • Sales Reports
      • Shareholder Activism
      • Shareholder Meetings
      • Stock Offering
      • Stock Split
      • Venture Capital
      • Financial Services & Investing Overview

      • View All Financial Services & Investing

      • General Business

      • All General Business
      • Awards
      • Commercial Real Estate
      • Corporate Expansion
      • Earnings
      • Environmental, Social and Governance (ESG)
      • Human Resource & Workforce Management
      • Licensing
      • New Products & Services
      • Obituaries
      • Outsourcing Businesses
      • Overseas Real Estate (non-US)
      • Personnel Announcements
      • Real Estate Transactions
      • Residential Real Estate
      • Small Business Services
      • Socially Responsible Investing
      • Surveys, Polls and Research
      • Trade Show News
      • General Business Overview

      • View All General Business

  • Science & Tech
      • Consumer Technology

      • All Consumer Technology
      • Artificial Intelligence
      • Blockchain
      • Cloud Computing/Internet of Things
      • Computer Electronics
      • Computer Hardware
      • Computer Software
      • Consumer Electronics
      • Cryptocurrency
      • Data Analytics
      • Electronic Commerce
      • Electronic Gaming
      • Financial Technology
      • Mobile Entertainment
      • Multimedia & Internet
      • Peripherals
      • Social Media
      • STEM (Science, Tech, Engineering, Math)
      • Supply Chain/Logistics
      • Wireless Communications
      • Consumer Technology Overview

      • View All Consumer Technology

      • Energy & Natural Resources

      • All Energy
      • Alternative Energies
      • Chemical
      • Electrical Utilities
      • Gas
      • General Manufacturing
      • Mining
      • Mining & Metals
      • Oil & Energy
      • Oil and Gas Discoveries
      • Utilities
      • Water Utilities
      • Energy & Natural Resources Overview

      • View All Energy & Natural Resources

      • Environ­ment

      • All Environ­ment
      • Conservation & Recycling
      • Environmental Issues
      • Environmental Policy
      • Environmental Products & Services
      • Green Technology
      • Natural Disasters
      • Environ­ment Overview

      • View All Environ­ment

      • Heavy Industry & Manufacturing

      • All Heavy Industry & Manufacturing
      • Aerospace & Defense
      • Agriculture
      • Chemical
      • Construction & Building
      • General Manufacturing
      • HVAC (Heating, Ventilation and Air-Conditioning)
      • Machinery
      • Machine Tools, Metalworking and Metallurgy
      • Mining
      • Mining & Metals
      • Paper, Forest Products & Containers
      • Precious Metals
      • Textiles
      • Tobacco
      • Heavy Industry & Manufacturing Overview

      • View All Heavy Industry & Manufacturing

      • Telecomm­unications

      • All Telecomm­unications
      • Carriers and Services
      • Mobile Entertainment
      • Networks
      • Peripherals
      • Telecommunications Equipment
      • Telecommunications Industry
      • VoIP (Voice over Internet Protocol)
      • Wireless Communications
      • Telecomm­unications Overview

      • View All Telecomm­unications

  • Lifestyle & Health
      • Consumer Products & Retail

      • All Consumer Products & Retail
      • Animals & Pets
      • Beers, Wines and Spirits
      • Beverages
      • Bridal Services
      • Cannabis
      • Cosmetics and Personal Care
      • Fashion
      • Food & Beverages
      • Furniture and Furnishings
      • Home Improvement
      • Household, Consumer & Cosmetics
      • Household Products
      • Jewelry
      • Non-Alcoholic Beverages
      • Office Products
      • Organic Food
      • Product Recalls
      • Restaurants
      • Retail
      • Supermarkets
      • Toys
      • Consumer Products & Retail Overview

      • View All Consumer Products & Retail

      • Entertain­ment & Media

      • All Entertain­ment & Media
      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • Entertain­ment & Media Overview

      • View All Entertain­ment & Media

      • Health

      • All Health
      • Biometrics
      • Biotechnology
      • Clinical Trials & Medical Discoveries
      • Dentistry
      • FDA Approval
      • Fitness/Wellness
      • Health Care & Hospitals
      • Health Insurance
      • Infection Control
      • International Medical Approval
      • Medical Equipment
      • Medical Pharmaceuticals
      • Mental Health
      • Pharmaceuticals
      • Supplementary Medicine
      • Health Overview

      • View All Health

      • Sports

      • All Sports
      • General Sports
      • Outdoors, Camping & Hiking
      • Sporting Events
      • Sports Equipment & Accessories
      • Sports Overview

      • View All Sports

      • Travel

      • All Travel
      • Amusement Parks and Tourist Attractions
      • Gambling & Casinos
      • Hotels and Resorts
      • Leisure & Tourism
      • Outdoors, Camping & Hiking
      • Passenger Aviation
      • Travel Industry
      • Travel Overview

      • View All Travel

  • Policy & Public Interest
      • Policy & Public Interest

      • All Policy & Public Interest
      • Advocacy Group Opinion
      • Animal Welfare
      • Congressional & Presidential Campaigns
      • Corporate Social Responsibility
      • Domestic Policy
      • Economic News, Trends, Analysis
      • Education
      • Environmental
      • European Government
      • FDA Approval
      • Federal and State Legislation
      • Federal Executive Branch & Agency
      • Foreign Policy & International Affairs
      • Homeland Security
      • Labor & Union
      • Legal Issues
      • Natural Disasters
      • Not For Profit
      • Patent Law
      • Public Safety
      • Trade Policy
      • U.S. State Policy
      • Policy & Public Interest Overview

      • View All Policy & Public Interest

  • People & Culture
      • People & Culture

      • All People & Culture
      • Aboriginal, First Nations & Native American
      • African American
      • Asian American
      • Children
      • Diversity, Equity & Inclusion
      • Hispanic
      • Lesbian, Gay & Bisexual
      • Men's Interest
      • People with Disabilities
      • Religion
      • Senior Citizens
      • Veterans
      • Women
      • People & Culture Overview

      • View All People & Culture

      • In-Language News

      • Arabic
      • español
      • português
      • Česko
      • Danmark
      • Deutschland
      • España
      • France
      • Italia
      • Nederland
      • Norge
      • Polska
      • Portugal
      • Россия
      • Slovensko
      • Suomi
      • Sverige
  • Explore Our Platform
  • Plan Campaigns
  • Create with AI
  • Distribute Press Releases
  • Amplify Content
  • All Products
  • General Inquiries
  • Editorial Bureaus
  • Partnerships
  • Media Inquiries
  • Worldwide Offices
  • Hamburger menu
  • PR Newswire: news distribution, targeting and monitoring
  • Send a Release
    • ALL CONTACT INFO
    • Contact Us

      888-776-0942
      from 8 AM - 10 PM ET

  • Send a Release
  • Client Login
  • Resources
  • Blog
  • Journalists
  • RSS
  • News in Focus
    • Browse All News
    • Multimedia Gallery
    • Trending Topics
  • Business & Money
    • Auto & Transportation
    • Business Technology
    • Entertain­ment & Media
    • Financial Services & Investing
    • General Business
  • Science & Tech
    • Consumer Technology
    • Energy & Natural Resources
    • Environ­ment
    • Heavy Industry & Manufacturing
    • Telecomm­unications
  • Lifestyle & Health
    • Consumer Products & Retail
    • Entertain­ment & Media
    • Health
    • Sports
    • Travel
  • Policy & Public Interest
  • People & Culture
    • People & Culture
  • Send a Release
  • Client Login
  • Resources
  • Blog
  • Journalists
  • RSS
  • Explore Our Platform
  • Plan Campaigns
  • Create with AI
  • Distribute Press Releases
  • Amplify Content
  • All Products
  • Send a Release
  • Client Login
  • Resources
  • Blog
  • Journalists
  • RSS
  • General Inquiries
  • Editorial Bureaus
  • Partnerships
  • Media Inquiries
  • Worldwide Offices
  • Send a Release
  • Client Login
  • Resources
  • Blog
  • Journalists
  • RSS

Vention anuncia asistencia remota a petición en todo el mundo a través de su tecnología colgante de 3ª generación
  • USA - Deutsch
  • USA - Français
  • USA - English


News provided by

Vention Inc.

Jun 26, 2023, 02:00 ET

Share this article

Share toX

Share this article

Share toX

MONTREAL, 26 de junio de 2023 /PRNewswire/ -- Vention, la compañía detrás de la Plataforma de Automatización de la Fabricación (MAP) basada en la nube, ha anunciado hoy el lanzamiento de su programa de Soporte Remoto para los clientes europeos, permitiéndoles recibir soporte bajo demanda y de alta prioridad en automatización y despliegue por parte del Equipo de Éxito de Clientes de Vention. Con la ampliación de su oferta, los clientes europeos de Vention ahora pueden recibir servicios a partir de las 9AM CET/3AM ET y hasta las 11PM CET/5PM ET.

Continue Reading
On-demand remote support and 3rd generation pendant technology
On-demand remote support and 3rd generation pendant technology
Vention logo
Vention logo

Esta nueva versión es accesible a través de la tecnología pendant de 3ª generación de Vention, que incorpora una doble cámara integrada, transmisión de voz, pantalla compartida HMI, conectividad Wi-Fi y una potente pantalla táctil de 13 pulgadas para que la asistencia remota sea sencilla y agradable.

"A medida que se democratiza la automatización industrial, la clase emergente de profesionales espera el mismo nivel de servicio al cliente que reciben de sus empresas B2C favoritas", explicó Etienne Lacroix, consejero delegado de Vention. "Estamos hablando de minutos para iniciar una intervención de asistencia al cliente con pleno conocimiento contextual del hardware y software del equipo".

Una experiencia de servicios sin precedentes

Dado que las expectativas de los clientes están aumentando rápidamente en términos de asistencia, la introducción del Soporte Remoto se convirtió en una evolución natural de la Plataforma de Automatización de la Fabricación de Vention. Al iniciar una llamada de soporte con Vention, el equipo de éxito del cliente obtendrá un conocimiento completo de la máquina, desde las versiones de hardware y firmware, al estado de E / S en tiempo real, al programa que se ejecuta en el controlador MachineMotion de Vention. Este paso asegura el apoyo oportuno y la orientación activa del usuario puede ser proporcionada de manera eficiente por nuestro equipo de éxito del cliente Vention que proporciona consistentemente el nivel de servicio por encima del 96% para el tiempo de respuesta dentro del tiempo prometido. Con más de 16.000 equipos ya instalados, la empresa obtiene sistemáticamente una puntuación neta de promotores superior al 75%.

Características únicas y avances técnicos

El nuevo colgante de Vention, Pendant V3, permitirá a los fabricantes beneficiarse de la experiencia del Soporte Remoto:

  • Conéctese con el equipo de atención al cliente de Vention en menos de 10 minutos para una resolución rápida e ilimitada de problemas;
  • Utilice las cámaras frontales y traseras integradas, la conectividad Wi-Fi, la pantalla colgante de 13 pulgadas / HMI compartida, la transmisión de voz, la funcionalidad de chat y una potente pantalla táctil;
  • Permita que el equipo de éxito de clientes de Vention acceda a la configuración detallada de su máquina y programe la implementación de cambios instantáneos;
  • Reduzca el tiempo de inactividad de los equipos, los costes de mantenimiento y el plazo de entrega de los servicios, al tiempo que mejora la productividad con una solución de problemas eficaz.

El Soporte Remoto se presentará en directo en Europa en la feria Automatica de Munich, Alemania, del 27 al 30 de junio. Visite el expositor de Vention #B4.308 para ver el soporte remoto en acción y experimentar el soporte remoto de clase mundial del equipo que democratiza la automatización industrial. 

Acerca de Vention

Vention ayuda a algunos de los fabricantes más innovadores a automatizar sus plantas de producción en pocos días a través de una experiencia de usuario democratizada. La plataforma digital de automatización de la fabricación de Vention permite a los clientes diseñar, automatizar, encargar y desplegar equipos automatizados directamente desde sus navegadores web. Con sede en Montreal, Canadá, y oficinas en Berlín y Boston, los 360 empleados de Vention prestan servicio a más de 3.000 clientes en cinco continentes y 25 industrias manufactureras.

A lo largo de los años, la empresa ha recibido numerosos reconocimientos empresariales y del sector. Solo en 2022, la empresa fue galardonada con el prestigioso Deloitte 2022 Technology Fast 50m, Report on Business Canada's top growing company, y Best Work Place (por el desarrollo profesional).

Si desea más información, visite vention.io o síganos en LinkedIn.

*MachineMotion, MachineLogic, MachineCloud y Vention son marcas registradas de Vention Inc.

Foto - https://mma.prnewswire.com/media/2105209/Vention_Vention_announces_worldwide_on_demand_remote_support_thr.jpg
Logo - https://mma.prnewswire.com/media/2105210/Vention_Vention_announces_worldwide_on_demand_remote_support_thr.jpg

Contacto para medios: Sophie Ducharme, [email protected], 1 800 940-3617

WANT YOUR COMPANY'S NEWS FEATURED ON PRNEWSWIRE.COM?

icon3
440k+
Newsrooms &
Influencers
icon1
9k+
Digital Media
Outlets
icon2
270k+
Journalists
Opted In
GET STARTED

Modal title

Also from this source

Vention Launches Next-Generation Modular Palletizer to Power its End-of-Line Automation Solutions

Vention Launches Next-Generation Modular Palletizer to Power its End-of-Line Automation Solutions

Vention's updated Rapid Series Palletizer features the industry's highest vertical stacking reach, built-in mobility for fast relocation, and...

Vention amplía su oferta académica y de investigación con Franka Robotics, que se estrena en Automatica 2025

Vention amplía su oferta académica y de investigación con Franka Robotics, que se estrena en Automatica 2025

Vention, creador de la única plataforma de automatización de hardware y software de pila completa del mundo, anunció hoy que ha ampliado su línea de...

More Releases From This Source

Explore

Computer & Electronics

Computer & Electronics

Telecommunications Industry

Telecommunications Industry

New Products & Services

New Products & Services

Trade Show News

Trade Show News

News Releases in Similar Topics

Contact PR Newswire

  • Call PR Newswire at 888-776-0942
    from 8 AM - 9 PM ET
  • Chat with an Expert
  • General Inquiries
  • Editorial Bureaus
  • Partnerships
  • Media Inquiries
  • Worldwide Offices

Products

  • For Marketers
  • For Public Relations
  • For IR & Compliance
  • For Agency
  • All Products

About

  • About PR Newswire
  • About Cision
  • Become a Publishing Partner
  • Become a Channel Partner
  • Careers
  • Accessibility Statement
  • APAC
  • APAC - Simplified Chinese
  • APAC - Traditional Chinese
  • Brazil
  • Canada
  • Czech
  • Denmark
  • Finland
  • France
  • Germany
  • India
  • Indonesia
  • Israel
  • Italy
  • Japan
  • Korea
  • Mexico
  • Middle East
  • Middle East - Arabic
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Russia
  • Slovakia
  • Spain
  • Sweden
  • United Kingdom
  • Vietnam

My Services

  • All New Releases
  • Platform Login
  • ProfNet
  • Data Privacy

Do not sell or share my personal information:

  • Submit via [email protected] 
  • Call Privacy toll-free: 877-297-8921

Contact PR Newswire

Products

About

My Services
  • All News Releases
  • Platform Login
  • ProfNet
Call PR Newswire at
888-776-0942
  • Terms of Use
  • Privacy Policy
  • Information Security Policy
  • Site Map
  • RSS
  • Cookies
Copyright © 2025 Cision US Inc.