Verizon's Smart Store in Santa Maria, California, Opens September 8, 2014: Wireless Customer Experience is Redefined

News provided by

Verizon Wireless

Sep 07, 2014, 11:59 ET

SANTA MARIA, Calif., Sept. 7, 2014 /PRNewswire/ --

WHO:          

Verizon Wireless, operator of the nation's largest and most reliable 4G LTE and 3G networks

WHAT:         

Opens the first Verizon Wireless Smart Store in Santa Maria, California. Verizon Wireless customers invited to experience a new way of discovering new technology with the mobile lifestyle in mind.  

WHERE:       

570 E Betteravia Road, Santa Maria, California 93454-8805

http://www.verizonwireless.com/b2c/storelocator/index.jsp 

WHEN:          

Monday, September 8, 2014

BACKGROUND:       

Verizon Wireless introduces its new retail store design to make shopping for wireless devices and services more convenient and more personalized. The redesigned stores are called Smart Stores and feature products in mobile lifestyle zones, which include:

 

-- Amplify It – for music on-the-go
-- Get Fit – for tracking healthy habits
-- Have Fun – for novel tech gadgets
-- Home and on the Go – for home automation

 

Verizon Wireless plans to convert its entire fleet of 1,700 communications Stores into Smart Stores over the next few years. Verizon Wireless store representatives now use tablets to assist customers with sales and service. Representatives are able to spend more time with customers with the barrier of the cash register/counter eliminated. The company is also integrating systems to make it easy for customers to do business with us across all contact points – online, in stores and through telesales.
  • Store hours are: Monday – Saturday 9 a.m. – 8 p.m., Sunday 11 a.m. – 6 p.m. PST.
  • General Manager: Jonathan Miller
  • 29 Store Employees
  • 3 solution managers
  • 5 experience specialists: will guide customers as they explore the store, showcasing new tech solutions in lifestyle zones
  • 16 solution specialists: will provide product expertise and recommend customized solutions for each individual
  • 2 education specialists: will explain products and services for customers including conducting free wireless workshops
  • 4 operations specialists
  • A regional headquarters is located in Walnut Creek, California for the Northern California/Nevada/Hawaii Region with Russ Preite serving as regional president.

Cool Customer Offerings...

  • Wireless Workshop Zone:
    Wireless Workshops are offered at no cost at Verizon Wireless stores throughout the country to help educate customers about the many ways they can use their wireless devices and accessories. Schedules are posted at the stores with registration and information available online at www.verizonwireless.com/workshops.

About Verizon Wireless
Verizon Wireless operates the nation's largest and most reliable 4G LTE network.  As the largest wireless company in the U.S., Verizon Wireless serves 104.6 million retail customers, including 98.6 million retail postpaid customers.  Verizon Wireless is wholly owned by Verizon Communications Inc. (NYSE, Nasdaq: VZ).  For more information, visit www.verizonwireless.com.  For the latest news and updates about Verizon Wireless, visit our News Center at http://www.verizonwireless.com/news or follow us on Twitter at http://twitter.com/VZWNews. 

SOURCE Verizon Wireless

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