Vertafore's New Velocity Change Request Agent Brings Speed and Insight to Drive MGA Growth

From submission intake to policy changes, Vertafore's AI innovations help MGAs accelerate processing and increase underwriting capacity

DENVER, Nov. 3, 2026 /PRNewswire/ -- Vertafore^®, the leader in insurance distribution technology in the AI era, today announced the availability of its Velocity™ Change Request Agent. The company's latest AI advancement is part of its vision for the Digital Underwriter, where intelligent agents don't just help MGA teams manage work—they help get the work done.

Building on the success of Vertafore's Velocity Submission Processing Agent introduced earlier this year, Change Request Agent extends the power of AI to the critical MGA work of managing policy changes. Together, the two agents demonstrate how Vertafore is bringing agentic AI across the MGA underwriting lifecycle, reducing manual work, accelerating processing and surfacing valuable insights to create more capacity for growth.

Reviewing policy changes can require underwriters to manually compare lengthy applications line by line, taking time away from evaluating risk and increasing the potential to overlook important details.

Available now in Surefyre™, Change Request Agent uses AI to understand incoming policy change requests, extract and organize relevant information, and prepare changes for processing. By comparing renewal and endorsement applications against existing policy information and presenting changes in plain language, the AI agent helps underwriters quickly understand what needs their attention. Underwriters remain in control, reviewing AI-generated summaries and editing as needed before saving the approved version directly to the application record.

Change Request Agent brings intelligence directly into the flow of underwriting rather than requiring another standalone tool. As a result, MGAs can handle more transactions, improve service and free their underwriters to focus on higher-value work.

In internal testing, Change Request Agent reduced the time spent reviewing and documenting changes by 70%, with a 98% reduction in errors. 

"Underwriting judgment is the scarcest resource in an MGA, and too much of it goes to comparison work technology can handle," said Emily McGinn, general manager of MGA and Wholesale at Vertafore. "The Change Request Agent shows underwriters the information they need in plain language, so they start with what changed and can spend their time on what it means for the risk. That translates to more underwriting capacity, faster and better decisions, and more time for the work where an underwriter's expertise matters most."

Change Request Agent is a key enabler in Vertafore's Digital Underwriter vision to bring intelligent AI across the MGA underwriting lifecycle, from submission intake and risk gathering to quoting, binding and servicing. By embedding AI directly into established workflows and accelerating processing, Vertafore is helping MGAs achieve Distribution Velocity—increasing their capacity to handle more business and improve service while keeping underwriters in control of decisions.

Built on the Vertafore Velocity AI Platform, Change Request Agent joins five other Velocity AI agents for MGAs, further expanding Vertafore's portfolio of AI agents for insurance distribution.

About Vertafore  

Vertafore powers Distribution Velocity, accelerating every part of the insurance value chain within and across agencies, MGAs, and carriers so they can adapt faster and grow smarter. As the trusted backbone of the industry, Vertafore provides the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across sales, servicing, accounting, underwriting, and back-office operations, taking insurance workflows from friction to flow.

Supporting over 95% of the top agencies and insurers and 50% of industry compliance transactions, Vertafore leads at the intersection of innovation and trust, giving customers the speed, performance power, and confidence to transform and grow at scale in the new era. Vertafore is headquartered in Denver, Colorado. Learn more at www.vertafore.com.

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SOURCE Vertafore, Inc.