Veteran SaaS Leader Gilles Samoun Takes CEO Helm at NTRglobal to Advance On-Demand IT Automation and Remote Support for Midsize and Large Enterprise

DALLAS and BARCELONA, Spain, March 24 /PRNewswire/ -- NTRglobal today announced the appointment of its new CEO, Gilles Samoun, a 20 year pioneer of successful software software-as-a-service (SaaS) companies in the USA and Europe. He will leverage the NTRglobal worldwide platform to accelerate the scope of business opportunities and product to investors, partners and the company's enterprise customers for NTRsupport Ultimate™, NTRadmin™, NTRconnect™ for iPhone and millions of end users alike.

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Aggressive plans for driving growth and leadership in Europe and the Americas, industry partnerships and launches of new on-demand solutions for IT automation, end user mobile-device management and remote support throughout 2010 are key goals anticipated under his leadership.

"In this rapidly accelerating market for IT management SaaS, we are now leveraging NTRglobal's extensible platform for remote support to bring proven enterprise capabilities, high scalability and global infrastructure to a new breed of on-demand—uniquely ubiquitous—IT service desk apps for giving support from iPhones, among other platforms such as BlackBerry, Symbian and Android," said Gilles Samoun, CEO of NTRglobal. "By delivering more than a hundred million on-demand IT automation and remote support sessions last year alone, NTRglobal enterprise and government customers are reducing IT service desk costs by hundreds of thousands of dollars. With our tier-one integration plans, NTRglobal will deliver IT Services SaaS that speed even greater cost reductions while enhancing productivity with proactive support."

Enterprise Leaders Select NTRsupport, NTRadmin and NTRconnect from NTRglobal

NTRglobal enterprise customers include leaders in security-conscious verticals with globally deployed offices such as Airbus, Avaya, DHL Express, Honda, Intuit, Monsanto and Vital Dent. NTRglobal partner plans include expanding integrations with BMC Remedy, BMC Service Desk Express, Computer Troubleshooters, Connectwise, MS Dynamics, N-Able and Salesforce CRM among other partners offering ACD (automatic call distribution), online backup, knowledge management, patch management and trouble ticket systems.

NTRglobal On-Demand Support-as-a-Service Platform

NTRglobal's support-as-a-service technologies allow IT professionals to securely reach the remote workforce, sales, mobile Webworkers and unattended computing devices to automate routine maintenance and IT tasks. With flagship solution, NTRsupport, an IT or service desk agent can be always on the desktop, instantly available with the click of the mouse to troubleshoot issues in real time via instant chat or screensharing and remote control on remote servers, desktops and mobile devices, thus increasing uptime for both IT and the remote office worker. "Now with NTRglobal solutions, IT professionals have the capability to securely manage thousands of Web-connected computing devices at the touch of an iPhone while delivering tens of millions of time-saving remote-support sessions," added Samoun. "As a key member of EuroCloud with one of the largest networks for delivering SaaS, NTRglobal offers reliable connectivity and performance to our customer base of enterprise customers."

"Gartner's IT Key Metrics Data shows that the ratio of end user devices to support technician has been getting progressively smaller over the last five years, meaning desktop support technicians can't support as many devices as they used to," said Terrence Cosgrove, Sr. Research Analyst at Gartner. "This is sort of counterintuitive; one would assume that over time, organizations would in general become more efficient, but the opposite is true.  The increase of user mobility and device heterogeneity is playing a major role in this situation."

About Gilles Samoun

Pioneer and strong advocate of SaaS, Samoun founded Qualys in 1999. As its CEO he managed record growth and established it as a market leader in on demand vulnerability assessment. Samoun has been CEO of Mediapath, Solsoft and Fotopedia. He started his career leading the growth of Verity in Europe. Samoun serves as independent director on the board of Agiliance, Criteo, Realease and Jolicloud. He holds a degree in Physics from Orsay University, and a Masters in Computer Science from Paris Jussieu University.

About NTRglobal

More than 17,000 organizations of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on demand remote support with NTRsupport™ for their PCs, servers, smartphones and mobile devices, to manage and automate their IT tasks. All NTRglobal applications are hosted from multiple data centers around the world. NTRglobal operates these secure, global data centers with fail-over capabilities to ensure robust performance and reliability.

For more information about NTRglobal, visit www.ntrglobal.com.

SOURCE NTRglobal