Veterans United Home Loans receives highest score for customer satisfaction on J.D. Power survey

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Nov 15, 2017, 14:39 ET

COLUMBIA, Mo., Nov. 15, 2017 /PRNewswire/ -- In a study released Nov. 9 by J.D. Power, Veterans United Home Loans received the highest score of more than 25 mortgage lenders for customer satisfaction. Veterans United received an Overall Satisfaction Index rating of 889 based on a 1,000 point scale in the 2017 U.S. Primary Mortgage Origination Satisfaction Study. The entire study was based on responses from nearly 5,900 customers who originated a new mortgage or refinanced within the past 12 months, and was fielded in July-August 2017.

"Our team is committed to providing the best possible experience to our Veterans and service members during their home buying journey," said Nate Long, CEO of Veterans United. "Our priority isn't mortgages, it's ensuring the men and women who have served our country have the support they need to achieve the American dream of homeownership. This study reaffirms our employees' unwavering commitment to serving military families."

The study provides an understanding of how mortgage companies can improve their customer satisfaction, loyalty and advocacy among six key factors: loan offerings, application/approval process, interaction, closing, onboarding and problem resolution. The study also evaluated critical drivers of satisfaction including: new home vs. refinance, first-time homebuyers vs. repeat purchase, various demographic segments and specialty programs.

Veterans United posts more than 100,000 unedited and unfiltered customer reviews on its website. Of the reviews, 97.7 percent would recommend Veterans United to friends and family and the average satisfaction rating is 4.7 out of 5.

Veterans United was not eligible for inclusion in the ranking, and therefore the award, because it primarily originates mortgages for Veterans and service members.

About Veterans United Home Loans
Based in Columbia, Mo., Veterans United Home Loans is a full-service national lender that financed more than $10.3 billion in loans in 2016. Its mission is to help Veterans and service members take advantage of the home loan benefits earned by their service. In 2017, Veterans United was named No. 27 of the Fortune 100 Best Companies to Work For, according to Great Place to Work® and Fortune Magazine The company's employee-driven charitable arm, Veterans United Foundation, is committed to enhancing the lives of Veterans and military families nationwide by supporting military families and nonprofit organizations that strengthen local communities.

SOURCE Veterans United Home Loans