VIDEO from OnStar and Synaptic Digital: OnStar Crisis Assist Services Available for Motorists Affected by Wildfires

All Services Provided to Subscribers, Regardless of Plan

Sep 08, 2011, 11:43 ET from Synaptic Digital from ,OnStar

NEW YORK, Sept. 8, 2011 /PRNewswire/ -- OnStar is offering Crisis Assist services to active subscribers in areas affected by the Central Texas wildfires.  A simple push of the OnStar button in their vehicle will put subscribers in contact with specially trained Crisis Advisors.

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OnStar's Crisis Assist capabilities include specially trained Crisis Advisors, who can help with:

Emergency Services: Advisors can contact emergency responders if needed and direct them to the subscriber's exact vehicle location, using OnStar's embedded cellular system and Global Positioning System (GPS) satellite technology. OnStar Advisors can also use GPS technology to provide subscribers with evacuation routes.

Central point of contact for assistance: Advisors can provide crisis information and centralized assistance for evacuation routing, food, water, shelter locations and hotel accommodations along with information on road closures, power outages and weather updates.

Keeping subscribers connected: Subscribers who are without power in their homes or mobile phone access, OnStar will download complimentary hands-free calling minutes to their system in an effort to help them stay connected.

Reporting new incidents: OnStar encourages subscribers to be Good Samaritans and contact an Advisor whenever they witness someone with an emergency need, so that the Advisor can inform appropriate public safety officials.

In addition, OnStar can assist state and federal agencies by providing them with real-time/on-the-ground crisis information from OnStar subscribers.

"Preparation is the best defense in any kind of crisis," said Terry Inch, director, OnStar Subscriber Services. "We just want people to remember that OnStar can assist in these trying times in ways they may not expect. OnStar is available round the clock to support its subscribers in need."

OnStar continues to offer its full range of services, including navigation and hands-free calling, for subscribers who are affected daily by crisis events at no extra cost, regardless of their subscription plan.

For more information on OnStar Crisis Assist, visit


SOURCE Synaptic Digital; OnStar