SAN MATEO, Calif., April 17, 2014 /PRNewswire/ -- Viralheat, a leading provider of enterprise social media monitoring and management software, announced today that it is adding integration with Salesforce Desk.com, the all-in-one customer support app for fast-growing companies, to its world-class analytics platform. Viralheat empowers businesses to perform all of their social content needs within a single social management platform.
The new integration follows Viralheat's recent announcement of its Salesforce Sales Cloud integration, further bridging the gap between social, and other business and enterprise functions.
"Social data provides a gold mine of valuable information that businesses are just now starting to learn how to identify and use effectively in their customer support strategies," said Viralheat CEO, Jeff Revoy. "Social media channels are ripe stomping grounds for online conversations around businesses and brands of all sizes and this integration will provide real-time and seamless sharing of these conversations with the core support teams."
The integration allows businesses to connect their Desk.com account with Viralheat to create and manage support tickets for mentions on multiple social accounts, as well as facilitate the online conversations through allowing representatives to respond directly to the user. The integration also includes the ability to take an online mention and automatically create a case in Desk.com with the option to assign a priority level or send it directly to a designated sales or support associate in Sales Cloud.
The Desk.com integration is available on all Enterprise plans. More details about the Viralheat Enterprise plan can be found at www.viralheat.com/enterprise.
About Viralheat: Viralheat is the comprehensive social media marketing platform that offers monitoring, publishing, analytics, and reporting in a single intuitive interface. With patent-approved technology, Viralheat is leading the way in predictive social analytics to drive sales leads.
Global brands, such as Deutsche Telekom, Transamerica, Yamaha, and the First National Bank of Omaha use Viralheat to improve their sales, marketing and support efforts. Situated in Silicon Valley, CA, Viralheat is backed by the Mayfield Fund. Visit www.viralheat.com @viralheat #viralheat
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