Virtela Honored by 2010 American Business Awards for Industry Innovation and Excellence in Customer Service

DENVER, May 18 /PRNewswire/ -- Virtela, the world's largest independent managed network services company, announced today that it has been named a finalist in three categories in the American Business Awards' 8th annual Stevie Awards program. Virtela was selected for Most Innovative Company of the Year, Customer Service Department of the Year, and New Product or Service of the Year, the final nod for the company's latest cloud-based network services offering.

With an innovative business model that intelligently integrates hundreds of best-of-breed partner networks around the world, Virtela has consistently pushed the industry forward with a series of firsts throughout its 10-year history, especially in cloud-based services delivery. Each of these offerings is backed by the company's commitment to incredible customer support, as evidenced by more than nine out of 10 customers reporting they are highly satisfied or satisfied with Virtela's network performance and support.

"Virtela consistently pursues new and innovative ways to better meet customers' enterprise networking needs while delivering more value for every dollar they invest," said Vab Goel, Virtela CEO and partner at Norwest Venture Partners. "We're pleased to be recognized for not only our technology leadership but also our passion for support that's demonstrated by employees who go the extra mile for every customer, every day."

A hallmark of Virtela's business, Virtela's customer support consistently outperforms both industry standards and the company's own service guarantees. Virtela's expert network and security engineers provide 24x7 follow-the-sun coverage from three Global Operations Centers around the world. Virtela maintains a 99% rate for proactively opening trouble tickets and offers customers the industry's strongest service level guarantees.

For Best Product or Service, the American Business Awards shortlisted the company's latest commitment to innovation, Virtela's cloud-based remote access solution, which raises the bar for scalable, anywhere-anytime connectivity with unmatched global performance. Virtela's unique approach also eliminates the upfront capital expense and time required to deploy traditional hardware-based solutions.

The 8th Annual Stevie Awards will be presented on June 21 at New York City's Marriott Marquis Hotel. Winners will be selected from among Finalists in a final judging that will continue through May 28. More than 2,700 entries from organizations were submitted in more than 40 categories. To see the complete list of finalists please visit http://www.stevieawards.com/aba/

Virtela offers an extensive suite of managed services – including MPLS and IP network, security, remote access, device monitoring and management, and application acceleration – leveraging a unique infrastructure that aggregates and integrates the best local, regional and global networks to offer unparalleled geographic reach. By adding a unique overlay of intelligence that performs optimal routing and automatic failover for customer network traffic, Virtela's multi-carrier Global Service Fabric(SM) gives enterprises an inherently higher performing, more resilient and cost effective alternative than traditional carrier networks. Virtela is the single point of contact for expert design, implementation and 24x7 proactive monitoring and management worldwide.

About Virtela

Virtela Technology Services Incorporated, the world's largest independent managed services company, offers award-winning services including MPLS and IP-based Virtual Private Networks (VPNs), Security, Remote Access, Infrastructure Monitoring and Management, and application acceleration, to some of the most competitive multinational companies in the world. Offering services in 190 countries, Virtela integrates and manages best-of-breed service providers through partnerships with 500+ carriers, to address the unique needs of its customers.

Virtela is headquartered in Denver, Colorado, with Global Network Operations Centers in Denver, Mumbai, India and Manila, Philippines. For more information, please call +1 (720) 475-4000 or visit www.virtela.net.

About The Stevie Awards

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.stevieawards.com.

SOURCE Virtela