WOKINGHAM, England, Dec. 13, 2017 /PRNewswire/ -- Volume, the AI Agency and Gartner-recognised leader in the development of Conversational AI Platforms (CAPs), is delighted to announce the success of its latest commercial CAP, in partnership with Artesian Solutions.
CAPs, which are also known as smart chatbots, enhance user and customer experiences at lower operating costs. With the global chatbot market expected to reach $1.25 billion by 2025,  and with 45% of customers preferring chatbots as their point of contact for customer-service enquiries, Volume is bringing the power of CAPs to businesses across marketing, payments and processing, and customer service.
Arti is a CAP that enables intuitive customer interaction in a relatively human-like way – answering questions about Artesian's capabilities and providing expertise in real time. It was developed to help promote Artesian's Art of the Possible campaign – raising awareness of how Artesian is harnessing the true power of AI to open new opportunities for relationship managers, and sales and marketing teams.
Since launching in October 2017, smart-chatbot Arti has been viewed more than 2,500 times. It's been involved in nearly 1,500 conversations with more than 1,500 unique visitors from Artesian's key customer verticals – including banking and financial services, retail, tech, insurance and professional services sectors. To date, it has answered in excess of 3,500 questions.
Speaking about the success of Arti, Chris Sykes, Volume's CEO and Head of AI & Robotics, commented:
"We were one of the first technology-agnostic CAP developers in the UK, originally replacing our own traditional website with a smart chatbot platform. We're delighted that Artesian has given us the opportunity to take what we have learned and apply it to the commercial world, and boy, has it delivered. Arti provides Artesian's prospective customers with a more personal and natural way of interacting – taking customer experience to a whole new level."
He continues:"More and more businesses are recognising the true potential of CAPs. Working together, Volume and Artesian are trailblazers for other organisations wanting to open the door to new and exciting AI-powered opportunities."
Stuart Newton, Artesian's Director of Marketing, added:
"Arti was born out of a collaborative relationship between Artesian and Volume as we worked on a wider campaign focused on the benefits of our own AI functionality, and we could not be more delighted with the results. It has been well received by our customers, prospects and partners, who continue to improve Arti's cognitive ability and effectiveness by asking it questions about Artesian's service."
 Grand View Research, "Chatbot Market Size to Reach $1.25 Billion By 2025", grandviewresearch.com/press-release/global-chatbot-market.
NOTES TO THE EDITORS
For more information about Volume, please contact:
Chris Sykes, CEO and Head of AI & Robotics
For more information about Artesian Solutions, please contact:
Kelly Prior, PR Consultant
Volume Ltd is a technology-agnostic developer of experiential artificial intelligence (EAI) solutions. Focusing on the three key pillars of EAI, Volume creates immersive experiences using Conversational AI Platforms, humanoid robots and virtual-/augmented-reality solutions for businesses looking to improve customer experience.
Volume's Conversational AI Platforms are built on its proprietary framework, the Digital Concierge® application, which allows rapid build and delivery of sophisticated smart chatbots.
The company has also developed QBox.ai, an AI middleware toolset that helps natural-language data-model developers to better understand the performance of their models and the impact of scaling a model by adding additional intents. QBox visualises performance of individual intents, confidence distribution and regression.
Volume currently develops scenarios for two robotics platforms: SoftBank Robotics' Pepper and Qihan's SanBot.
The company's VR and AR capabilities are developed by its specialist team in Plymouth. Volume is headquartered in Reading, UK and has a wholly-owned subsidiary in Colombo, Sri Lanka (CogCom.ai).
Artesian is a powerful AI-driven service that equips client-facing teams with the resources they need to succeed in today's commercial environment.
Apps that drive action. MI that measures impact. A service that inspires and coaches. Artesian provides the data, real-time insight and context needed to find customers, create meaningful engagements, sell more, and create long-lasting business relationships.
With the use of AI technology layered on top of company information, data and news, Artesian helps you uncover opportunities, build relationships and accelerate deals.
Artesian continually scans millions of online sources for data on markets, organisations, individuals and topics, and uses sophisticated algorithms to filter and transform that information into commercially valuable insights.
With Artesian, you can track your customers, prospects, competitors and partners; spot and capitalise on business opportunities; and manage risks in your pipeline.
Artesian helps drive customer alignment, credibility, competitiveness and client satisfaction.
Artesian is headquartered in the UK, with offices in London and Winnersh, Berkshire. In the US, it has offices in Boston, Massachusetts.
SOURCE Artesian Solutions