Waiver Management Is New in Upgrade for Steton 360 Enterprise Edition

ST. GEORGE, Utah, July 11, 2011 /PRNewswire/ -- Steton Technology Group today announced a major upgrade for its Steton 360 Enterprise Edition software, which is widely used by restaurants, hospitality businesses and other industries to track quality and performance management. The new release will make it possible for companies to manage compliance waiver requests.

Organizations with strategic quality, safety, and other vital operating processes rely on Steton to measure compliance and manage performance. Occasionally, these companies encounter a situation when exceptions to standards must be considered, approved and managed. Previously, it was difficult to grant and manage exceptions - a serious concern since inconsistencies can result in damage to customer satisfaction and the organization's brand. Steton 360 Enterprise Edition now includes a robust waiver management feature, helping to eliminate problems caused by waivers that were inconsistently applied and tracked.

"Proper waiver management is as important to a compliance program as managing corrective actions," said Steve Caplin, Steton CEO. "Sometimes a waiver is the right corrective action to take, but you must carefully manage these as exceptions to your policy." Caplin explained that without careful waiver management, executives lack sufficient insight to know which standards are being exempted from compliance and why. As a result, some standards that may require revision remain un-amended, or underlying problems are never corrected.

To resolve the issue, Steton 360 Enterprise Edition now supports online policies, tying waiver requests to a specific standard. Waiver requests are therefore easier to review and evaluate. In addition, the new release also features automating workflows, alerts and notifications - speeding approvals and tracking expirations and periodic reviews.

Another new feature is the pre-assessment report, which identifies all active waivers prior to an inspection. With this feature, inspections are more accurate and less time is spent correcting assessment scores and reports afterwards.

Steton 360 Enterprise Edition is a web-hosted, software-as-a-service solution. This update is available immediately to all Steton 360 customers, and delivered automatically as part of their subscription license. For more information, please call Steton at 888-343-5655 or visit http://www.steton.com.

About Steton

Steton is the publisher of Steton 360 Enterprise Edition, a market leading web-hosted, software-as-a-service product that is used to measure cleanliness, service, safety and brand delivery for 80,000 restaurants, 22,000 hotel properties, 13,000 grocery and general retail stores, and 84,000 businesses serviced by independent/government audit service providers. Companies that use Steton have valuable equity in their brand identity and rely on Steton to quickly and accurately assess compliance with critical policies and standards that can ensure quality, safety and customer satisfaction, thereby maintaining brand value.

CONTACT:

MARK UNGERMAN, DIRECTOR OF MARKETING
STETON TECHNOLOGY GROUP
[email protected]  
435.656.5655

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SOURCE Steton Technology Group