EL SEGUNDO, Calif., April 24, 2013 /PRNewswire/ -- WASH Multifamily Laundry Systems, a leading provider of laundry facilities management services, is offering its customers FixLaundry, a new, free mobile app that provides a way to make a service request in just seconds, right from the laundry room.
The FixLaundry app allows WASH customers to request laundry machine service by simply using the camera on their smartphone to scan the barcode on the machine. The app is available now and it can be downloaded from iTunes for the iPhone and from Google Play for the Android.
"At WASH, we take great pride in our long-standing reputation for best-in-class customer service, and we're always developing technology-enabled capabilities to enhance our ability to serve our customers' needs. With the widespread growth in mobile device usage, a mobile app is a natural addition and one more way for our customers to reach us to keep their laundry machines up and running," said John Buccola, WASH's chief information officer (CIO).
As always, customers can also request service from WASH by calling customer service to speak with a live representative 24 hours a day, seven days a week, and make service requests online at Fixlaundry.com. As one of the largest companies in the industry, WASH responds to more than 385,000 service requests annually and 97% of the time is able to fix the machine during the first call.
Based in El Segundo, Calif., WASH is North America's best and most trusted provider of laundry facilities management services for apartment properties, condos, college and university residence halls, military bases, and other multi-housing locations. In addition, through its subsidiary Coinamatic Canada, WASH also has a commercial laundry distributorship and ParkSmart, a division that manages parking facilities. Known for its technological advances and best-in-class customer service, WASH has led the way in enhancing laundry room operations. WASH has been named "Best Laundry Service Company in the USA" by the readers of Apartment Finance Today in every national survey they have conducted. A privately-held company founded in 1947, WASH services over 65,000 locations in the United States in Arizona, California, Hawaii, Illinois, Indiana, Michigan, Nevada, Ohio, Utah and Wisconsin, and throughout all of the provinces of Canada. It is estimated that over 4.5 million people do their weekly laundry in one of their laundry rooms. For more information, please visit WASH online at www.washlaundry.com or call 800-421-6897, ext. 1600.
WASH Multifamily Laundry Systems
SOURCE WASH Multifamily Laundry Systems