Waterton Residential Wins 2012 National Resident Satisfaction Award

CHICAGO, March 20, 2013 /PRNewswire/ -- SatisFacts (www.SatisFacts.com) is excited to announce that Waterton Residential is a 2012 national resident satisfaction award winner.  SatisFacts works with nearly 200 management companies and over a million apartment homes nationally.  The hard work and commitment of Waterton Residential has not gone unnoticed – evidenced by last year's SatisFacts program results showing high levels of resident satisfaction.  By successfully delivering an outstanding customer experience, the company's residents reward this effort with higher lease renewal rates and longer residency thus taking Waterton take one step closer to the firm's vision to be THE leader in the multi-family industry. 

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"Our associates continue to drive our Customer Service Promise: to delivering exceptional living experiences to our residents, by providing a community they are proud to call home," says Waterton Residential Executive Vice President and COO, Greg Lozinak. "Our Superior SatisFacts score is a true testament to the commitment of all Waterton associates and their dedication to our customers' satisfaction."

Doug Miller, founder and president of SatisFacts, adds, "We've always said that winning a national award validates that a company not only 'talks the talk' about service delivery, but also 'walks the walk.'  Our clients recognize that everyone wins when there is a passion for delivering world-class service.  The hard work is meeting and exceeding resident expectations.  Waterton has leveraged this performance by utilizing the SatisFacts results in advertising and marketing programs, post scores online via our relationships with Waterton website and portal provider Property Solutions, and being able to seamlessly integrate ratings directly into property pages on ApartmentRatings.com via SatisFacts' powerful Verified Resident Program."

About Waterton Residential:

Chicago-based Waterton Residential, a subsidiary of Waterton Associates, L.L.C., is one of the leading multifamily companies in the nation and is focused on the acquisition of apartment communities in multiple markets to which it can add value through repositioning and renovation. With over 18,000 apartment homes the Waterton brand signifies exceptional living experiences, a sense of community, and home. Waterton employs approximately 500 associates who are committed to achieving the Waterton vision to be THE leader in the multifamily industry. For more information, please visit www.watertonresidential.com.

CONTACT: Virginia Love, +1-678-538-0208, [email protected]

SOURCE Waterton Residential