W.C. BRADLEY CO. UNVEILS AI-POWERED CARE CENTER TO ENHANCE CUSTOMER EXPERIENCE AND INSIGHTS

AI platform boosts responsiveness and delivers real-time feedback across outdoor cooking brands

COLUMBUS, Ga., June 24, 2025 /PRNewswire/ -- W.C. Bradley Co., the parent company of leading outdoor cooking brands Charbroil, Oklahoma Joe's, and Pit Boss has successfully launched an AI-powered platform within its Customer Care Center, reinforcing its commitment to delivering faster, smarter customer service, providing richer insight across the organization for further improvements.

The system, built in partnership with NiCE, a global leader in AI call center solutions, analyzes thousands of inbound customer interactions to streamline issue resolution and deliver actionable consumer feedback. Since its implementation on June 11, 2025, the Care Center has already fielded over 20,000 calls using the new system, reducing handling time by 20 seconds per call while maintaining top-tier satisfaction scores with customers.

This initiative underscores W.C. Bradley's investment in innovation and its long-term commitment to driving brand loyalty and market leadership in the outdoor cooking category by delivering better solutions for retailers and consumers.

"This launch is a major milestone in our ongoing transformation, ensuring top quality service for our customers," said Thomas A. Penner, Group President, Outdoor Cooking at W.C. Bradley Co. "We're using AI to go beyond service efficiency; empowering every department with real-time insights into what our customers need and how we can serve them better."

About W.C. Bradley Co.

W.C. Bradley Co. is a global diversified holding company, headquartered in Columbus, Georgia. Founded in 1885, it is privately held, now reaching into its 7th generation of family ownership. The company has a unique history that includes early investment in The Coca-Cola Company, operating diverse businesses in the textiles industry, retailing outdoor sports equipment and apparel, and manufacturing barbecue grills. W.C. Bradley Co.'s current operating businesses include Char-Broil, LLC, Lamplight Farms Incorporated, Badlands Gear Co., LLC and WCB Real Estate Holdings, LLC. W.C. Bradley Co. has a powerful culture, rooted in tradition, integrity and servant leadership.

MEDIA CONTACT: Shrutika Snehanath
Gear Communications
[email protected]
781-279-3250

SOURCE W.C. Bradley Co.