Webinar: Examining the Role of Contact Center Self Service in Successful Banking Strategy with Contact Solutions and American Banker

Mar 26, 2013, 08:00 ET from Contact Solutions

RESTON, Va., March 26, 2013 /PRNewswire/ --


Contact Solutions, a leading customer self-service solutions provider, and American Banker. Speakers include Michael Flores, President and CEO of Bretton Woods, Inc. and Justin Lemrow, Director of the Continuous Improvement Practice at Contact Solutions.


Tuesday, March 26, 2013.


This webinar will examine how an Interactive Voice Response (IVR) program, as an element of overall customer service, is more crucial to retail banks than any other types of businesses, as well as how it will be an integral part of the contact center of the future.


 2:00 PM ET – 3:00 PM ET


The retail banking industry is in major flux caused by margin compression, increasing regulatory and compliance requirements, and uncertainty about what the future holds. Since 2008, the number of banks in the U.S. has declined by more than 11 percent. Disruptive changes in the industry have forced executives to rethink age-old business models in order to capture a younger generation of consumer and find new approaches to improving profitability with historically low interest rates.

In this web seminar financial institutions will learn:

  • Why one crucial lever for improving customer experience and reducing the cost of customer service is almost always underutilized
  • How an enhanced self-service strategy in the contact center will be a lynchpin in the overall customer experience strategy of the future
  • Where large branch banks and community banks are making investments to support their contact center strategies
  • Which tools retail banks can implement today to enhance self-service, improve customer service, and simultaneously achieve immediate cost saving


Sign-up to participate in the webinar here.

SOURCE Contact Solutions