SAN DIEGO, April 18, 2011 /PRNewswire/ -- Websense (NASDAQ: WBSN), already recognized for technology and market leadership in content security (which includes email, Web, and DLP security), is now claiming 360-degree excellence with a certification for world-class support in the United States, EMEA, and APAC from the Service Capability & Performance (SCP) Standards. Websense views the certification as an endorsement of the effectiveness of the Websense® Global Technical Support team, and also as a clear indicator of the success of the company's drive to be totally customer-focused.
"Websense has really transformed in the past few years. They continue to develop great support programs," said Chad Caldwell, director of sales and marketing for Internet Content Management, a Websense reseller. "I am impressed by their worldwide delivery of the highest quality service and support. It really gives us an edge over competitors."
The SCP Standards establish benchmarks for service excellence. Websense exceeded the benchmark by meeting or exceeding program requirements in a majority of the 112 SCP Support Standard business practices. Areas of excellence include service delivery processes, customer satisfaction measurement, service tools and technologies, and the interfaces between the support and product development organizations.
"Websense continues to demonstrate an outstanding ability to deliver the highest quality service and support on a global scale," said Greg Coleman, vice president of strategic programs for Service Strategies. "During the intensive global audit against the SCP Standards, Websense exceeded program requirements and industry benchmarks by a wide margin in several areas. These results provide a testament to the company's strong commitment to customer success."
Websense's support continues to win industry accolades and recognition. In 2010, the company was awarded the 2010 InformationWeek 500 award for its Customer First Initiative, a program that includes enhanced support, training, tools, and education to help customers achieve the most effective security for valuable corporate and customer data at the lowest total cost of ownership. Additional accolades include the 2010 "Best Web Support" award from the Association of Support Professionals.
"Our customers expect and deserve a unified product experience and that's what Websense and our partners deliver," said Pankaj Bhardwaj, vice president of Technical Support Services. "For example, we don't just train our support engineers on our technology—we train them on key networking and security infrastructure too, so that they can bring success to each customer's unique environment. That's the sort of competency, and customer-focused culture that's required to solve real-world problems."
About Websense, Inc.
Websense, Inc. (NASDAQ: WBSN), a global leader in unified Web security, email security, and data loss prevention (DLP) solutions, delivers the best content security for modern threats at the lowest total cost of ownership to tens of thousands of enterprise, mid-market and small organizations around the world. Distributed through a global network of channel partners and delivered as software, appliance and Security-as-a-Service (SaaS), Websense content security solutions help organizations leverage Web 2.0 and cloud communication, collaboration, and social media while protecting from advanced persistent threats, preventing the loss of confidential information and enforcing Internet use and security policies. Websense is headquartered in San Diego, California with offices around the world. For more information, visit www.websense.com.
Service Strategies advances service excellence by providing industry standards, training, consulting and certification programs that ensure delivery of consistent, high-quality service and support. The world's leading service providers have adopted Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a benchmark measure of success. For more information, call 858.674.4864 or toll free in North America 800.552.3058, visit www.servicestrategies.com or email [email protected].