WATERBURY, Conn., March 19, 2012 /PRNewswire/ -- More than 200 Webster Bank branch managers and customer care center representatives have each completed 100-hours of intensive training in business banking and are now certified to assist small businesses with their unique needs. Webster calls this its 4-Star Certification Program – rigorous class work, field training, and successful completion of an examination based on Moody's Analytics coursework. Webster is a leader in the marketplace -- a four-state footprint from White Plains, N.Y., to Boston, Mass. -- in giving its front-line branch managers and care center personnel this kind of comprehensive expertise and skill-set to help small businesses grow.
Customers will find seasoned and knowledgeable small-business certified staff wherever they interact with Webster, trained to identify and serve the financial needs of small business owners with the right day-to-day banking, cash management, and lending services. So no matter if the transaction or question is in person, online, or on the phone, business customers can expect the same high level service and expertise tailored to individual company needs.
Webster Certified Business Bankers immersed themselves in an internationally respected standard of excellence training program customized for Webster. It blends these skills with Webster's signature Type W Personality and superior customer service.
Webster Certified Business Bankers will understand:
- Small business by industry, including specialty businesses such as healthcare providers, lawyers, homeowner and membership associations, and real estate investors;
- Finance and accounting principles, cash management, lending, SBA programs;
- Appropriate recommendations, which could be a Webster product or simply some friendly advice.
Webster Certified Business Bankers will provide:
- Full array of cash management services to manage critical cash flow needs;
- Willingness and judgment to lend capital to businesses; a full range of lending services; and the expertise to help match the right business with the right solution no matter the economic climate;
- Complete business checking without transaction limits
"It is unprecedented to find this level of excellence and knowledge on the local level," said John Guy, senior vice president and director of business and professional banking at Webster. "This training program is an investment in our employees and, in turn, is an investment in our community. By strengthening businesses, we provide new or improved services to residents. This is all about confidence -- in ourselves, in our customers, and in the communities we serve."
Webster Financial Corporation is the holding company for Webster Bank, National Association. With $19 billion in assets, Webster provides business and consumer banking, mortgage, financial planning, trust and investment services through 168 banking offices, 473 ATMs, telephone banking, mobile banking, and the Internet. Webster Bank owns the asset based lending firm Webster Business Credit Corporation; the equipment finance firm Webster Capital Finance Corporation; and provides health savings account trustee and administrative services through HSA Bank, a division of Webster Bank. Member FDIC and equal housing lender. For more information about Webster, including past press releases and the latest annual report, visit the Webster website at www.websterbank.com.
SOURCE Webster Financial Corporation