Whiskey House Launches Customer Portal 2.0, Giving Barrel Owners a Live, 3D View of Their Whiskey

Major upgrade to the company's proprietary customer platform provides unprecedented, secure access to information about every aspect of production and inventory

ELIZABETHTOWN, Ky., Nov. 2, 2026 /PRNewswire/ -- Whiskey House of Kentucky, the most advanced distillery in the United States, announced the launch of its Customer Portal 2.0, a major upgrade to the secure platform that gives its distilling and brand customers full traceability of every aspect of production. This improvement allows customers to better track inventory, production, storage, and barrel movement in real time — without a phone call, spreadsheet, or support ticket — and, for the first time, walk a photorealistic 3D model of the rickhouse where their whiskey rests. The upgrade reflects the company's commitment to transparency, technical excellence, and a customer-first approach to custom whiskey production.

The centerpiece of Customer Portal 2.0 is a 3D warehouse viewer allowing customers to open a true-to-life model of their rickhouse, filter by lot or schedule order, see the matching barrels, and retrieve all the production information by selecting an individual barrel. Access to this type of information not only gives customers peace of mind that their inventory is secure and in the right place, but it also provides critical data to help tell deeper, richer stories about their brands.

"From inception, our goal at Whiskey House was to offer a level of customer service never seen before in this industry," said Whiskey House co-founder and CEO David Mandell. "Our Customer Portal 2.0 further delivers on that promise by providing the most transparent, advanced view any customer has ever had into their production and inventory."

Beyond the 3D viewer, Customer Portal 2.0 introduces a fully redesigned experience built around what each customer needs to see. Upgraded features include:

A customizable dashboard: The Customer Portal home page is now a card-based dashboard each customer arranges on their own featuring inventory and production KPIs, a barrels-by-location visualization, schedule-order analytics, and a one-click branded download menu, so the numbers that matter most are always front and center.

Redesigned inventory and production views: New at-a-glance tiles and charts — including average wine gallons per barrel, entry proof, barrels per rickhouse, inventory by age, barrels by location, monthly volume, and cooperage detail — give customers a clearer, richer picture of their whiskey with drill-down tables at every level.

Flexible units: Each customer chooses their own volume unit — liters of pure alcohol, wine gallons, or proof gallons — and every table, chart, and data export converts automatically on the server side.

Guided help: A context-aware help feature on every page launches the right walkthrough for wherever the customer is, including a dedicated tour that drops new users straight into the 3D warehouse on their first sign-in.

Seamless data exports: Inventory and production data download as clean CSV files, streamed securely from the backend and scoped to exactly — and only — what each customer is permitted to see.

Customer Portal 2.0 is also built on a stronger, more secure foundation. It connects directly to Whiskey House's warehouse and production systems with no middleware, and no stale nightly exports and enforces per-customer data protection on every request. Each account is routed independently, allowing Whiskey House to upgrade and migrate customers with zero downtime, while a fail-closed security layer between the portal and the production floor protects customer data at every step.

"This release raises the bar for what a custom whiskey producer can offer its customers," said president, COO and Co-founder John Hargrove. "We combined advanced manufacturing, strong systems, and real technical investment to build something that is genuinely useful to our customers every single day. Customer Portal 2.0 gives the best spirits companies in the world direct, trusted access to their own production — and we will keep investing in it year after year."

Customer Portal 2.0 is available now to all Whiskey House customers.

Photos courtesy Whiskey House of Kentucky are available here.

About Whiskey House of Kentucky:

Whiskey House of Kentucky is the most advanced distillery in the United States, designed from the ground up to provide the highest-quality, customized American whiskey for the most discerning brands in the industry. By incorporating best practices, programs, and state-of-the-art technology from advanced food manufacturing and applying them to distilling, Whiskey House delivers unparalleled quality, unmatched flexibility in customization, and the ability to test and scale innovation projects for the best spirits companies in the world. Whiskey House has no brands of its own, and a campus closed to the public, removing potential conflicts of interest between the company and its customers. The team is hyper-focused on providing superior custom whiskey production, innovative liquid design, and exceptional customer service for its exclusive branded clients. For more information, visit WhiskeyHouse.com or follow on LinkedIn.

Contact: Aubrey Stemle
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SOURCE Whiskey House of Kentucky