Why That Ceiling-Mounted Light in the Parking Garage Might Be the Best Security You Didn't Notice
To manage risk, improve response, and protect reputation, parking garage operators are turning to a camera-based parking technology called the Park Assist Solution
CHESHIRE, Conn., July 23, 2025 /PRNewswire/ -- Parking garages serve a practical purpose, especially in urban environments, airports, and large venues. But when it comes to safety and incident resolution, many facilities still fall short. Damage claims, theft, and disputes are often difficult to verify, largely because much of the area within a garage goes unmonitored.
Traditional parking garage surveillance setups, most commonly located at entrances, elevators, and stairwells, don't provide a complete view. As a result, what happens in and between parked vehicles is frequently out of sight, and out of reach when questions arise. According to a recent study, nearly 70% of drivers who experience damage in parking facilities never discover the cause.
Park Surveillance technology aims to address that gap. Integrated into a camera-based parking guidance system, called the Park Assist Solution, the system embeds HD video capabilities into the same smart sensors that help drivers locate available spaces. Each sensor, installed above the drive lane, monitors up to six parking spots space by space. It can record footage continuously or based on motion, capturing activity where it's most needed.
"The Park Assist Solution with Park Surveillance has significantly enhanced our coverage in our garages and has proven to be instrumental in providing a full scope of events during incidents such as thefts, accidents, vandalism, or vehicle break-ins. Traditional parking garage setups often lacked adequate coverage across all areas, resulting in unsubstantiated claims due to insufficient coverage," said Margarito Chavez, Assistant Director of Surveillance, Southern California Casino.
Video is stored for up to 90 days, giving parking operators a practical window to investigate incidents and respond to claims. Rather than relying on secondhand reports or grainy hallway footage, parking staff can review what actually occurred in and between the spaces where a vehicle was parked.
"This type of footage can help clarify questions that might otherwise lead to lengthy investigations or legal disputes. Some operators have used it to verify damage, disprove false claims, or support law enforcement in more serious cases. Others report that the visible presence of overhead cameras alone has helped reduce the frequency of incidents," said Jeff Sparrow, Director of Sales, North America, TKH Security.
"Park Surveillance is increasingly viewed as a tool for overall risk management. Facilities with this kind of monitoring in place are often better equipped to address complaints, protect customer trust, and manage liability. At a time when trust and reputation can be shaped by a single online review or social media post, having access to verifiable facts gives parking operators a meaningful advantage. If a guest claims their vehicle was hit, or that something was stolen, it's no longer a matter of speculation—it's a matter of record," said Sparrow.
The technology also contributes to broader operational improvements. When paired with software that tracks parking space usage and dwell time, surveillance footage can be part of a larger data set used to inform layout decisions, signage placement, or staffing strategies. That context matters in environments where space is limited and pressure is high to keep traffic flowing smoothly.
From the parker's point of view, visible surveillance contributes to a sense of safety, influencing parking choices and long-term behavior.
The practical outcome is a shift in how garages function, allowing them to be more proactively managed. Video coverage provides not just documentation, but a means of understanding how facilities are being used and where issues are likely to occur.
For many operators, the decision to invest in expanded surveillance isn't just about resolving problems. It's about reducing the number of problems in the first place.
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SOURCE TKH Security | Park Assist
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