Windsor Communities Completes Portfolio-Wide Rollout of Bilt Neighborhood OS in 30 days

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Leading multifamily operator brings Bilt Neighborhood OS to residents nationwide, creating a more seamless connection to property services, neighborhood businesses and personalized benefits that extend their living experience beyond the front door. 

ATLANTA, Nov. 10, 2026 /PRNewswire/ -- Windsor Communities, a leading multifamily operator, and Bilt, the neighborhood commerce and rewards platform, today announced the deployment of Bilt Neighborhood OS™, across Windsor's portfolio of more than 50,000 homes. The rollout brings property services, resident benefits, and neighborhood experiences together through a connected platform designed to make everyday life more convenient and rewarding.

The implementation marks a significant upgrade in Windsor's approach to the resident experience, connecting what happens inside its communities with the restaurants, retailers, fitness studios, entertainment venues, and other businesses that make up the surrounding neighborhoods.

Neighborhood OS is an AI platform that helps businesses grow by reaching new customers and building loyalty through personalized experiences in their neighborhood. It integrates with Windsor's existing systems to bring together property services, payments, rewards, and Neighborhood Benefits™ in one connected resident experience that extends across Bilt's network of 50,000+ merchant partners.

"At Windsor, we believe where you live is about more than your home; it's about the experience that surrounds it," said Thomas Sloan, president of Windsor Communities. "Bilt Neighborhood OS allows us to bring more of that experience together, connecting the services our residents rely on at home with the neighborhood destinations and benefits they enjoy every day. Bringing this experience across our portfolio reflects our continued focus on making life at Windsor more seamless, connected and rewarding."

Windsor has built its communities around a commitment to exceptional service and resident satisfaction. From managing maintenance requests and amenity bookings to discovering nearby restaurants, booking fitness classes, and accessing exclusive local benefits, Neighborhood OS connects more of everyday life in a Windsor community. Bilt's AI concierge can help coordinate across existing communities and participating neighborhood businesses, making it easier for residents to manage everyday needs and enjoy what the surrounding neighborhood has to offer. This creates opportunities to deliver value at the moments that matter, whether recognizing a resident milestone with Bilt Rewards, connecting residents to relevant neighborhood benefits, or turning a moment of inconvenience into a thoughtful "make it right" experience.

Building Resident Loyalty Through the Neighborhood

Bilt Neighbor OS enhances the experience for both Windsor residents and associates, bringing greater convenience, connection, and value to daily interactions. Residents can chat with their built-in AI concierge to handle everyday needs, from service requests and amenity reservations to help with their home and relevant benefits. Windsor associates can use the AI to manage routine tasks within their communities, giving onsite teams more time to focus on delivering thoughtful service that strengthens resident loyalty and retention.

"Windsor understands that a great resident experience includes both what happens at home and what's waiting around the corner," said Ankur Jain, Founder and CEO of Bilt. "In nearly 30 days, they brought those experiences together across their portfolio. That's the opportunity with Neighborhood OS: make the neighborhood your best amenity, and give residents more reasons to stay."

A Connected Experience Designed Around Resident Needs

Bilt reports that one in four U.S. apartment communities currently run on Bilt, and that it has delivered more than $1 billion in value back to members through valuable Bilt Points that residents use toward travel, dining, rideshare, student loans, housing payments, and more.

Through Bilt's monthly Rent Day®, residents can access bonus rewards and exclusive experiences, and play for the chance to have a month of rent covered through Rent Free™. Members can earn and redeem Bilt Points across categories such as travel, dining, fitness, sports and more. Since launching the program, Windsor residents have redeemed Bilt Points representing more than $18 million in value to date.

Bilt's inaugural State of the Neighborhood Study, conducted with 451 Research by S&P Global, found that two-thirds of U.S. consumers do at least 80% of their everyday spending within 15 miles of home. The study also found:

• 77% of renters say rewards on housing payments would make them more likely to stay in their home long term;
• 83% of renters say one platform for everything, from rent payments to dinner reservations, would meaningfully improve their experience; and
• 95% of consumers say they would try a local business if they could earn rewards there.

The findings point to the role that neighborhood connections and everyday convenience can play in shaping the residential experience. Neighborhood OS brings that scale into the Windsor resident experience creating meaningful benefits and customer loyalty.

About Windsor Communities

Windsor Communities is an award-winning property management company defined by its superior customer service and culture of care. Since its founding in 1960, Windsor or its affiliates have invested in, developed, and operated homes that deliver on the company's mission of creating communities where people truly feel cared for. Windsor manages 50k+ units across over 155 apartment communities in 23 markets around the United States. Windsor Communities is the in-house property management company of GID.

About Bilt

Launched in 2021, Bilt is the membership for where you live and the Neighborhood Operating System (OS) powering everything around it. More than 8 million members use Bilt to earn rewards on housing payments, build a path to homeownership, and redeem the highest value rewards currency on the market across travel, dining, fitness, sports, and more. With Neighborhood OS, the first AI platform to help businesses grow through the neighborhood, Bilt connects multifamily property managers, travel advisors, sports organizations, and more than 50,000 merchants nationwide with nearby customers. Bilt powers 1 in 4 U.S. rental homes, including those in the Bilt Alliance, built with some of the nation's largest owners and operators. For more information, visit www.bilt.com and download the Bilt app.

Disclosure

GID (Windsor Communities' parent company) has equity ownership in Bilt, a company in the real estate technology services industry. As a result of this ownership, GID may receive financial benefits, such as dividends or appreciation in the value of its shares, if Bilt performs well. In addition, Bilt transacts with GID by providing payment processing and resident services for GID's multifamily real estate investments. Further, a GID affiliate markets Bilt's product to residents in its properties. Bilt pays GID's underlying investment (i.e., the property) a referral fee (also referred to as a marketing fee) for any residents subscribing to Bilt's product. For more information, click here.

SOURCE Windsor Communities